Floating Community Manager - DC, Maryland, Virginia

JOB DESCRIPTION SUMMARY
This role manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

Assist in the due diligence and takeover process by completing file audits and unit inspections, conducting interviews and facilitating onboarding processes.

Act as a performance improvement resource to onsite team members by providing individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.

Provide input into the development of budget(s) for assigned communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.

Meet targeted revenues of assigned communities by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.

Control expenditures by staying within the constraints of the approved budget and manage the balance and maintenance of the petty cash fund.

Oversee the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conduct periodic apartment inspections, follow proper notice requirements, evict residents, and impose and collect late fees and other charges as allowable and stated in the terms of the lease.

Gather, analyze, and interpret current market and economic trends that may impact the property and implement short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.

Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensure the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.

Assist with establishing and implementing social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other online tools.

Monitor online rating and reputation management sites and assist on-site teams with response recommendations.

Conduct regular property inspections and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

Supervise property team members by interviewing, hiring, orienting, and training employees, and manage their performance in accordance with Company policies, values, and business practices.

Assist in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Complete various accounting, financial, administrative, and other reports and perform other duties as assigned or as necessary.

For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.

BASIC KNOWLEDGE & QUALIFICATIONS

Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.

4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.

Ability to manage multiple priorities in a fast-paced environment.

Excellent communication, conflict resolution, and customer service skills.

Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.

SPECIALIZED SKILLS

Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.

Incumbents must have a valid driver’s license to drive a golf cart on property and must ensure all other on-site staff that has access to drive the golf cart also has a valid driver’s license.

Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.

Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).

Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.

TRAVEL / PHYSICAL DEMANDS

Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.

Incumbents must be able to physically access all exterior and interior parts of the community and amenities.

Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.

Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Additional Compensation

In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

401(k) with Company Match up to 6% of pay after 6 months of service.

Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

Employee Assistance Program.

Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

Charitable giving program and benefits.

EEO Statement
Greystar will consider for employment qualified applicants with arrest and conviction records.

Recruitment Security Notice
Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

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