Kore.ai Developer

Job Title :

Kore.AI Developer
Location :

Remote
Role Type:

Open for Contract and Full time

Job Description:

Kore.ai Bot Development
Design, develop, and deploy

conversational bots

using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).
Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.
Develop custom server-side logic for bots using

Python or Java , including fulfillment scripts, API integrations, and middleware logic.
Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.
Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai's multichannel capabilities.
Lead and represent Tech Team in Client calls and support solution and design discussion.
Integrations & Backend Development
Build robust

REST and SOAP service integrations

between Kore.ai and enterprise platforms (CRMs, CCaaS, internal APIs, databases).
Develop custom middleware components using

Python or Java

for advanced processing, data enrichment, and orchestration.
Implement authentication frameworks (OAuth2, JWT, API Keys, etc.) for secure integration with client systems.
Support integration with

contact center platforms

(e.g., NICE CXone, Genesys) where applicable.
Platform Configuration & Deployment
Configure bot lifecycle management, versioning, environment promotion, and CI/CD pipelines for bot releases.
Implement conversation logs, analytics, and monitoring capabilities to measure bot performance.
Work closely with UI/UX teams for designing conversational experiences, prompts, and persona alignment.
Requirement Analysis & Documentation
Collaborate with product owners, business analysts, and stakeholders to gather functional and non-functional requirements.
Participate in solution design workshops and translate requirements into technical specifications.
Prepare technical documentation: architecture diagrams, API contracts, flow diagrams, and deployment guides.
Team Collaboration
Ability to work independently and as part of a distributed, cross-functional team and business users to ensure smooth delivery.
Technical Skills
2-5+ years

of hands-on experience developing bots on the

Kore.ai XO Platform .
Strong programming experience in

Python and Java

(mandatory).
Expertise in building integrations using

REST/SOAP APIs .
Good understanding of conversational AI concepts: NLP, intents, entities, dialog design, sentiment analysis.
Experience with bot orchestration, event handling, webhooks, and bot lifecycle management.
Knowledge of JSON, XML, MySQL/NoSQL, and cloud environments (AWS/Azure/GCP preferred).
Understanding of authentication protocols (OAuth, SAML, JWT, Basic Auth).

Preferred /Good-to-Have Skills

Experience integrating Kore.ai with

contact center systems

such as NICE CXone, Genesys, or Five9.
Experience on working in Agentic AI.
Working knowledge of

Node.js

or

JavaScript

for BotKit extensions.
Exposure to CI/CD tools such as Jenkins, GitLab, Azure DevOps.
Familiarity with microservices architecture.