Client Services Agent – Acumen LLC | Remote (Saint Charles, MO)

Client Services Agent – Acumen LLC | Remote (Saint Charles, MO)
Acumen LLC is hiring

Client Services Agents

to provide enrollment, education, and ongoing support to clients across participant-directed programs. This remote, full-time role pays

$19–$22/hour

and includes health, dental, and vision insurance, paid time off, and additional benefits.

Agents play a critical role in ensuring positive client relationships by handling inbound and outbound calls, processing paperwork, and managing data entry with accuracy.

Key Responsibilities

Support clients (employers and employees) during the enrollment process

Process paperwork and manage electronic communication

Build and maintain strong relationships with clients, families, and program contacts

Stay updated on program rules and regulations, and communicate them clearly to stakeholders

Act as a liaison between clients and Acumen departments, escalating issues when necessary

Resolve client inquiries within contractual timeframes

Ensure compliance with state and federal guidelines

Contribute to program growth through marketing, education, and community outreach

Collaborate with internal teams to address client issues effectively

Manage fluctuating call and email volumes

Provide efficient customer service via phone and electronic communication

Work flexible schedules, including occasional weekends, evenings, and holidays

Candidate Requirements

Minimum 1 year of data entry experience

Prior customer service or client relations experience

Ability to manage fluctuating inbound/outbound call volumes

Moderate to advanced computer skills (Microsoft Word, Excel, PowerPoint, PDFs, email, internet)

Strong verbal and written communication skills

Ability to work independently with limited supervision

High attention to detail, organizational skills, and time management

Patience, perseverance, and problem-solving ability

High school diploma or equivalent (some college preferred)

Preferred Qualifications

Willingness to obtain state-required certifications

Ability to travel if required (valid driver’s license and insurance)

Secure remote workspace with high-speed internet

Compensation and Benefits

Pay:

$19–$22/hour

Health, dental, and vision insurance

Paid time off (PTO)

Supportive, service-forward work environment

Why Join Acumen LLC?

Be part of one of the nation’s leading fiscal agents

Help individuals with disabilities and their families live independently

Work remotely with flexibility while making a meaningful impact

Join a company recognized for superior customer service and innovation

Application Process
Job Type:

Full-time
Pay:

$19–$22/hour
Location:

Remote (Saint Charles, MO 63301)

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