Account Manager (9:30a- 6:00p EST)

Overview
As an Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions unique dealer business solutions. The Account Manager will be responsible for retaining and growing a base of customers within one or more target markets.

Adaptability is key in our dynamic work environment. We are looking for individuals who thrive amidst change, seamlessly adjusting to new tasks, technologies, and challenges. As part of our team, you'll demonstrate resilience and flexibility, swiftly navigating evolving circumstances to achieve our goals effectively.

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.

Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption.

Meet and beat monthly and quarterly sales and customer retention goals.

Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) in order to retain and grow your customer base and unit volume.

Drive strong customer relationships through multiple channels of communication (text, phone, email and internal slack channels) in an exciting fast paced environment.

Maintain orderly records through documentation of all customers interactions in Customer Relationship Management (CRM) system.

Create a positive experience through proactive outreach to understand customers buying needs, and offer creative solutions to meet their needs.

Provide ongoing sales support to customers and present additional products and services to existing customers.

Stay informed about trends in the automotive market, auctions practices, and customer preferences to provide insightful guidance to buyers.

Monitor the performance of customer accounts through various assessments including but not limited to customer KPI review, identification of additional product opportunities, adherence to buy/sell policy agreement.

Identify customers who have gaps in bid and buy activity and work to re‑engage them on the ACV platform.

Perform other duties as assigned.

Qualifications

Ability to read, write, speak and understand English. Bilingual is a plus.

Self‑Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations.

Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships.

Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases.

Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs.

Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs.

Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities.

Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly.

Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers.

Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment.

Tech‑Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively.

Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations.

Compensation
$22.60 per hour. At target performance, this position is eligible to earn up to $2,000 in additional monthly compensation pursuant to ACV's incentive compensation plan. Final compensation determined based on experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Benefits

Multiple medical plans including a high deductible, low cost health plan

Company‑sponsored (paid) Short‑Term Disability, Long‑Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Company's 401(k)

Additional Information
No immigration or work visa sponsorship provided for this position.

EEO Statement
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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