Senior Onsite AV Specialist

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

How You’ll Contribute:

The Onsite AV Specialist – Level 3 serves as a senior technical specialist onsite, responsible for advanced troubleshooting, optimization, and lifecycle support of complex AV ecosystems across enterprise collaboration and specialty environments.

This role requires deep expertise in Google Meet room systems, Q‑SYS audio/video/control platforms, and Crestron control environments, with accountability for maintaining high-performance, user-ready systems across standard meeting rooms, high-impact event spaces, and specialized environments such as all-hands stages, listening rooms, and digital signage ecosystems.

The Specialist acts as the primary escalation point for Tier 3 issues, ensuring rapid diagnosis and resolution of complex system faults, while proactively identifying opportunities to improve system reliability, user experience, and operational efficiency.

What You’ll Do:

Collaborate effectively with our onsite AV team members and cross-functional departments.

Provide technical support for meetings, conferences, and events.

Coordinate with internal teams and external partners regarding repairs and technical needs.

Liaise with manufacturers and vendors to facilitate repairs, including RMAs.

Develop, implement, and maintain inventory tracking systems.

Document work requests, repairs, and events within ticketing systems.

Maintain AV systems in a ready-to-use and optimized condition.

Produce reporting that demonstrates service value and performance outcomes.

Foster a positive and confident client experience aligned with client standards.

Resolves complex AV issues, including those involving specialized or proprietary systems and advanced network configurations.

Oversees daily operations, processes, and workflows; serves as the on-site point of contact for service fulfillment and issue resolution.

Tracks and reports metrics upon request, documenting tickets, performance, and activities.

Provides Tier 3 technical support to troubleshoot and resolve issues within existing technology environments.

Platform & System Ownership

Provide advanced support and ownership of Google Meet room environments, including Series One kits, Chromebox compute devices, touch controllers, cameras, and peripherals

Perform system-level troubleshooting across Q‑SYS environments, including Core processors, NV-series video endpoints, DSP configuration, and AV signal flow

Support and maintain Crestron control systems, including room scheduling panels and integrated control interfaces

Advanced Troubleshooting & Escalation

Serve as the Level 3 escalation point for complex AV issues, including:

AV-over-IP systems (Q‑SYS NV-Series, networked AV distribution)

Google Meet hardware provisioning, connectivity, and device failures

Control system communication and automation faults (Crestron / Q‑SYS)

Audio/DSP tuning and microphone system issues

Coordinate with internal engineering teams and OEM escalation paths for advanced issue resolution

Specialty & High-Impact Space Support

Provide technical support for all-hands spaces, stages, and high-visibility environments, including:

LED video walls and large-format displays

Video routing, switching, and multi-camera systems

Q‑SYS-based control, DSP, and AV-over-IP architectures

System Optimization & Preventative Maintenance

Perform proactive system health checks, firmware validation, and performance tuning across AV devices and collaboration systems

Identify recurring technical issues through service ticket analysis and implement root cause resolution strategies

Platform Integration & ITSM Alignment

Create, update, and manage service requests within client ITSM platforms (e.g., Jira)

Support integration and administration of AV platforms, including:

Google Admin (Google Meet device management)

Q‑SYS Designer and Reflect monitoring tools

Dante audio networking environment

Client Engagement & Operational Leadership

Act as the on-site technical point of contact for AV-related issues and escalations

Build strong client relationships through consistent delivery and high-quality support

Provide reporting on system performance, recurring issues, and service trends

Support continuous improvement initiatives to enhance AV reliability and user experience

Technical Environment

The AV Onsite Specialist – Level 3 will support a technology environment that includes:

Google Meet Room Systems (Series One, Chromebox-based deployments)

Q‑SYS Platform (Core DSP, NV Series, Designer/Reflect monitoring)

Crestron Control Systems and Scheduling Panels

Dante Audio Networking

Shure Microflex Wireless and MXA Microphone Systems

LED Walls, Video Walls, and Digital Signage Platforms

ITSM Platforms (e.g., Jira)

Enterprise AV monitoring and management tools

Work conditions may include:

Accessing equipment in confined or hard-to-reach spaces (under tables, behind displays, ceilings, closets, etc.)

Lifting and handling equipment up to 50 lbs.

What You’ll Bring:

Education & Certifications:

High school diploma or equivalent

Required Skills/Qualifications:

Proven hands-on experience supporting Google Meet hardware room solutions

Advanced troubleshooting experience with Q‑SYS platforms (Core, DSP, AV-over-IP)

Strong experience supporting Crestron control systems and scheduling platforms

Experience with AV-over-IP architectures and networked AV systems

Strong understanding of AV signal flow across audio, video, and control systems

Desired Skills/Qualifications:

Q‑SYS Certifications (Level 1, Level 2, Control, or UCI Designer)

Crestron Certified Programmer or Technician certifications

Experience supporting Google Meet environments at enterprise scale

Dante Level 1–3 certification or equivalent audio-over-IP experience

Experience supporting high-profile event spaces, executive boardrooms, and stage environments

Experience with Shure Microflex Wireless and MXA microphone systems

AVIXA CTS certification or equivalent

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

Multiple medical plan options to fit you and your family’s needs

HSA & HRA company contributions

Dental coverage, including orthodontic benefits, and vision plans

Company-paid benefits

Basic Life, AD&D

Short-Term and Long-Term Disability insurance

Employee Assistance Program (EAP)

Generous paid time off — 3 weeks PTO plus company holidays and floating holidays

401k with company match

Paid maternity leave

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services

Commuter benefits

And much more

Job Details

Job Family Customer and Product Support

Job Function Client Support

Pay Type Hourly

Hiring Min Rate 44 USD

Hiring Max Rate 50 USD