Senior Onsite AV Specialist

About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.

How You'll Contribute:

The Onsite AV Specialist - Level 3 serves as a

senior technical specialist onsite , responsible for advanced troubleshooting, optimization, and lifecycle support of complex AV ecosystems across enterprise collaboration and specialty environments.
This role requires

deep expertise in Google Meet room systems, QSYS audio/video/control platforms, and Crestron control environments , with accountability for maintaining high-performance, user-ready systems across

standard meeting rooms, high-impact event spaces, and specialized environments such as all-hands stages, listening rooms, and digital signage ecosystems .
The Specialist acts as the

primary escalation point for Tier 3 issues , ensuring rapid diagnosis and resolution of complex system faults, while proactively identifying opportunities to improve system reliability, user experience, and operational efficiency.
What You'll Do:
Collaborate effectively with our onsite AV team members and cross-functional departments.
Provide technical support for meetings, conferences, and events.
Coordinate with internal teams and external partners regarding repairs and technical needs.
Liaise with manufacturers and vendors to facilitate repairs, including RMAs.
Develop, implement, and maintain inventory tracking systems.
Document work requests, repairs, and events within ticketing systems.
Maintain AV systems in a ready-to-use and optimized condition.
Produce reporting that demonstrates service value and performance outcomes.
Foster a positive and confident client experience aligned with client standards.
Resolves complex AV issues, including those involving specialized or proprietary systems and advanced network configurations.
Oversees daily operations, processes, and workflows; serves as the on-site point of contact for service fulfillment and issue resolution.
Tracks and reports metrics upon request, documenting tickets, performance, and activities.
Provides Tier 3 technical support to troubleshoot and resolve issues within existing technology environments.
Platform & System Ownership
Provide advanced support and ownership of

Google Meet room environments , including Series One kits, Chromebox compute devices, touch controllers, cameras, and peripherals
Perform system-level troubleshooting across

QSYS environments , including Core processors, NV-series video endpoints, DSP configuration, and AV signal flow
Support and maintain

Crestron control systems , including room scheduling panels and integrated control interfaces
Advanced Troubleshooting & Escalation
Serve as the

Level 3 escalation point

for complex AV issues, including:
AV-over-IP systems (QSYS NV-Series, networked AV distribution)
Google Meet hardware provisioning, connectivity, and device failures
Control system communication and automation faults (Crestron / QSYS)
Audio/DSP tuning and microphone system issues
Coordinate with internal engineering teams and

OEM escalation paths

for advanced issue resolution
Specialty & High-Impact Space Support
Provide technical support for

all-hands spaces, stages, and high-visibility environments , including:
LED video walls and large-format displays
Video routing, switching, and multi-camera systems
QSYS-based control, DSP, and AV-over-IP architectures
System Optimization & Preventative Maintenance
Perform

proactive system health checks , firmware validation, and performance tuning across AV devices and collaboration systems
Identify recurring technical issues through service ticket analysis and implement

root cause resolution strategies
Platform Integration & ITSM Alignment
Create, update, and manage service requests within

client ITSM platforms (e.g., Jira)
Support integration and administration of AV platforms, including:
Google Admin (Google Meet device management)
QSYS Designer and Reflect monitoring tools
Dante audio networking environment
Client Engagement & Operational Leadership
Act as the on-site technical point of contact for AV-related issues and escalations
Build strong client relationships through consistent delivery and high-quality support
Provide reporting on system performance, recurring issues, and service trends
Support continuous improvement initiatives to enhance AV reliability and user experience
Technical Environment
The AV Onsite Specialist - Level 3 will support a technology environment that includes:
Google Meet Room Systems (Series One, Chromebox-based deployments)
QSYS Platform (Core DSP, NV Series, Designer/Reflect monitoring)
Crestron Control Systems and Scheduling Panels
Dante Audio Networking
Shure Microflex Wireless and MXA Microphone Systems
LED Walls, Video Walls, and Digital Signage Platforms
ITSM Platforms (e.g., Jira)
Enterprise AV monitoring and management tools
Work conditions may include:
Accessing equipment in confined or hard-to-reach spaces (under tables, behind displays, ceilings, closets, etc.)
Lifting and handling equipment up to 50 lbs.
What You'll Bring:
Education & Certifications:

High school diploma or equivalent

Required Skills/Qualifications:
Proven hands-on experience supporting

Google Meet hardware room solutions
Advanced troubleshooting experience with

QSYS platforms (Core, DSP, AV-over-IP)
Strong experience supporting

Crestron control systems and scheduling platforms
Experience with

AV-over-IP architectures and networked AV systems
Strong understanding of AV signal flow across audio, video, and control systems
Desired Skills/Qualifications:
QSYS Certifications

(Level 1, Level 2, Control, or UCI Designer)
Crestron Certified Programmer or Technician certifications
Experience supporting

Google Meet environments at enterprise scale
Dante Level 1-3 certification

or equivalent audio-over-IP experience
Experience supporting

high-profile event spaces, executive boardrooms, and stage environments
Experience with

Shure Microflex Wireless and MXA microphone systems
AVIXA CTS certification or equivalent
What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
Multiple medical plan options to fit you and your family's needs

HSA & HRA company contributions

Dental coverage, including orthodontic benefits, and vision plans
Company-paid benefits

Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)

Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
Commuter benefits
And much more