Account Manager, Healthcare Congresses

OurCompany Unbridled puts people first, and it’s embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production and creative services. Our values drive everything we do, and we believe in fostering a culture of authenticity and radical generosity. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.

Job Description
The qualified candidate for Account Manager will have long‑term career goals within pharmaceutical congress and medical meeting and event management with the intent of maintaining and growing business, as well as managing an account team as it pertains to assigned accounts. They will be equipped with the experience, and motivated, to consult strategically with pharma clients to promote Unbridled services, develop business within the client account and expand Unbridled’s exposure to other new business. Candidates should be extremely self‑motivated, driven, committed and a dedicated team player. This position will focus on domestic and international pharmaceutical clients and must understand the lifecycle of commercial meetings on a global scale, HCP/customer engagement meetings, and congresses.

Successful candidates will have the following:

7+ years domestic and international meeting or event planning experience, including:

Pharma congress management experience

Consulting clients on strategic congress planning and management

Experience in U.S. and international congresses, satellite symposia, and exhibitions

On‑site operation including staff management at large‑scale congress events

Thorough understanding of hotel spend caps, regulatory codes, HCP, EFPIA, and pharma code

Knowledge of regulatory sign‑off within a healthcare company

Understanding of HCP reporting and reimbursements

Familiarity with the lifecycle to drug development and congress strategy alignment

Familiarity with the cadence of pharmaceutical meetings and congresses

Knowledge of acronyms and terms used in pharmaceutical companies

Managed high‑volume accounts with long and short lead times

Hotel contract negotiation and sourcing through Cvent

Menu planning in a regulated environment

Meeting space management, ancillary meeting space management

Budget creation and management, cost savings tracking

Quarterly and EOY reporting

Vendor management, attendee registration, rooming list management, transportation/manifest management

Agenda design, content, production services and video production

Excellent computer skills – Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint, Outlook), database management

Expert level proficiency working within Cvent

Effective, professional business communication skills – written, presentation, client contact

Ability to manage a team of employees and oversee teams on larger or complex client‑specific projects while effectively delegating tasks

Travel savvy – ability to travel 1‑2 weeks per month (on average, actual travel varies based on client requirements)

Preferred, but not required:

Industry affiliations – MPI, PCMA, SITE, others

What you would be doing at Unbridled:

Develop and maintain strategic global client relationships with pharma congress stakeholders while delivering high quality

Ensure health of client accounts

Develop account standards and processes while holding team accountability

Maintain and grow account business and actively participate in renewal process

Ensure quality performance of project teams assigned to specific projects

Communicate with clients at all levels of organizations, written and conversational

Financial responsibilities:

Ensure budget accuracy and integrity

Create program budgets

Participate in program reconciliation

Understand client financial objectives year over year

Develop and maintain fiscal forecast for each account assigned

Understand MSAs and SOWs

Oversee online registration process and website development

Actively work in Cvent to drive forward planning strategy

Delegate tasks such as rooming list management while maintaining quality standards

Ensure program resume is created and accurate

On‑site staffing management, maintaining standards of service and image

End of year reporting to include summary of congresses booked, destinations, number of attendees, cost per program by deliverable, cost savings, etc.

Must embody the Unbridled brand and culture, including character, change, credibility, and community

Comprehensive Benefit Package

Salary Range: $90,000 – $105,000 + commission

Health & Dental Insurance

Vision Insurance, FSA & HSA Plan Options

Life, Short‑Term & Long‑Term Disability Insurance

401(k) Plan with discretionary company match

Employee Loan Program

Generous PTO Including:

4 Weeks of PTO/Sick Leave

7 Holidays

3 Floating Holidays

Flex Holiday Week

3 Days Community Service Leave

Milestone Anniversaries & Sabbaticals

PTO Exchange Program

Paid Family & Medical Leave

Monthly Parking Pass

Professional Therapy Benefits

Voluntary Pet Insurance

Cell Phone Allowance

Community Commitment
We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come "Be you" with us.

Equal Opportunity Employer
Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. All qualified applicants will receive equal consideration for employment.

#J-18808-Ljbffr