Account Manager, Healthcare Congresses

OurCompany

Unbridled puts people first, embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production and creative services. Our values drive everything we do, and we believe in fostering a culture of authenticity and radical generosity. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.

Job Description
The qualified candidate for Account Manager will have long‑term career goals within pharmaceutical congress and medical meeting and event management with the intent of maintaining and growing business, and managing an account team as it pertains to assigned accounts. They will be equipped with the experience and motivation to consult strategically with pharma clients to promote Unbridled services, develop business within the client account and expand Unbridled’s exposure to other new business. The position focuses on domestic and international pharmaceutical clients and requires an understanding of the lifecycle of commercial meetings on a global scale, HCP/customer engagement meetings, and congresses.

Successful Candidates Qualifications

7+ Years domestic and international meeting or event planning experience, including the management & oversight of:

Pharma congress management experience

Consult clients on strategic congress planning and management

Experience in US and international congresses, satellite symposia, and exhibitions

On‑site operation including staff management at large‑scale congress events

Thorough understanding of hotel spend caps, regulatory codes, HCP, EFPIA, and pharma code

Thorough understanding of regulatory sign‑off within a healthcare company

Understanding of HCP reporting and reimbursements

Familiar with the lifecycle to drug development and congress strategy alignment

Familiar with the cadence of pharmaceutical meetings and congresses

Know the acronyms and terms used in pharmaceutical companies

Managed high‑volume accounts with a combination of long and short lead times

Hotel contract negotiation

Hotel sourcing through Cvent

Menu planning in a regulated environment

Meeting space management / Ancillary Meeting Space Management

Budget creation and management

Cost savings tracking

Quarterly and EOY Reporting

Vendor management

Attendee registration

Rooming list management

Transportation/manifest management

Agenda design, content, production services and video production

Excellent computer skills – Microsoft Office, Word, Excel, PowerPoint, MS Teams, SharePoint, Outlook, Database Management

Expert level proficiency working within Cvent

Effective, professional business communication skills – written, presentation, client contact

Ability to manage a team of employees and oversee teams on larger or complex client‑specific projects while effectively delegating tasks

Travel savvy – ability to travel 1–2 weeks per month (on average, actual travel varies based on client requirements)

Preferred Qualifications

Industry Affiliations – MPI, PCMA, SITE, others

Responsibilities

Develop and maintain strategic global client relationships with pharma congress stakeholders while delivering high quality.

Ensure health of client accounts.

Develop account standards and processes while holding team accountability.

Maintain and grow account business and actively participate in renewal process.

Ensure quality performance of project teams assigned to specific projects.

Communicate with clients at all levels of organizations, written and conversational.

Financial responsibilities:

Ensure budget accuracy and integrity.

Create program budgets.

Participate in program reconciliation.

Ensure comprehensive understanding of client financial objectives year over year.

Develop and maintain and be responsible for fiscal forecast for each account assigned.

Understand MSAs and SOWs.

Oversee online registration process and website development.

Actively work in Cvent to drive forward planning strategy.

Delegate tasks such as rooming list management while maintaining quality standards.

Ensure program resume is created and accurate.

On‑site staffing management, maintaining standards of service and image.

End‑of‑year reporting to include summary of congresses booked, destinations, number of attendees, cost per program by deliverable, cost savings, etc.

Must embody the Unbridled brand and culture, including character, change, credibility, and community.

Benefits
Unbridled provides a comprehensive benefits package to all employees, as well as other perks and work‑life integration. The package includes:

Salary Range: $75,000 – $80,000+ commission

Health & Dental Insurance

Vision Insurance, FSA & HSA Plan Options

Life, Short‑Term & Long‑Term Disability Insurance

401k Plan with Discretionary Company Match

Employee Loan Program

Generous PTO Including:

4 Weeks of PTO/Sick Leave

7 Holidays

3 Floating Holidays

Flex Holiday Week

3 Days Community Service Leave

Milestone Anniversaries & Sabbaticals

PTO Exchange Program

Paid Family & Medical Leave

Monthly Parking Pass

Professional Therapy Benefits

Voluntary Pet Insurance

Cell Phone Allowance

Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation or modification to complete this application should contact us at recruiting@unbridled.com.

#J-18808-Ljbffr