Senior Technical Writer

We are looking for a Senior Technical Writer to take on the responsibility of documenting cloud-based services infrastructure and tooling. This role encompasses developing, maintaining, and coordinating documentation, reports, and communiques for a cloud-based software application. Additionally, the position may require occasional after-hours work to promptly address urgent issues and uphold uninterrupted business operations for our users.

Your Day-to-Day

Write, maintain, coordinate, and produce final versions of end-to-end technical software documentation, including but not limited to API Documentation, reports, readme and What’s New publications, user manuals, implementation and setup guides, for both print and online formats

Interview subject matter experts for the purposes of gathering and dissecting relevant information for documentation

Use structured DITA authoring tools to create and maintain product documentation

Sign off release documentation

Make use of shared content whenever possible

Adhere to Bentley best practices and style guides

Use Git repositories to store, upload, and download publications

Publish via Azure DevOps pipelines and Git

Provide leadership through sharing best practices and style guides

Mentor and oversee other team Technical Writers

Publication and documentation process ownership

Participate in regular progress meetings

Respond to inquiries from all levels of the organization pertaining to documentation

What You Bring to The Team

Bachelor’s degree in English or Communications, or certificate in Technical Writing

+7 years of experience as Technical Writer in software development and civil engineering applications, in an enterprise system environment

Experience writing for on-premise and cloud based enterprise system software

Experience with DITA XML and structured authoring in an enterprise environment

Experience with Oxygen XML Author, Microsoft Office

Experience with Markdown

Experience with Agile development cycles

Experience with Git and ADO

Proven experience working effectively independently as well as a member of a global team

Ability to lead process improvements and mentorship of junior team members.

Ability to take a technical concept and transform it into concise, accurate, unambiguous content relevant to the intended audience

Ability to meet strict deadlines

High attention to detail and strive for excellence

Initiative, a willingness to learn, and a team-focused can‑do attitude

It would be awesome if you have:

Experience writing technical publications for infrastructure and engineering industries

Experience with AI technologies

Experience with publication localization

Experience with Snagit, Microsoft Visio, Miro, and ServiceNow

An attractive salary and benefits package.

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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