Production Technician Supervisor - 1st Shift - Travel

Job Summary
As a Production Technician Supervisor at GXO, you will supervise personnel, research data, provide recommendations, and work directly with customers to support and resolve issues. You will help drive efficiency and service excellence across our supply chain operations.

Schedule
1st Shift, Monday – Friday, 8:00 am – 5:00 pm.

Responsibilities

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.

Audit daily order processes; ensure all orders are sent to each site.

Monitor and report all errors for performance tracking.

Work creatively with the Inventory Control team, Transportation department, and warehouse sites on service resolutions.

Oversee service provider performance and engage providers for service improvement.

Communicate order changes with warehouses and coordinate shipment schedules.

Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager.

Travel Requirements

Ability to travel up to 85% of the time.

Must possess a REAL ID‑compliant driver's license or passport to comply with federal travel regulations.

Familiarity and ability to comply with TSA security procedures.

Ability to travel domestically via road, rail and air as required for the role and pursuant to company travel and expense requirements.

Requirements

2 years of relevant work experience.

Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel.

Preferred Qualifications

Associate degree in Transportation or Business.

2 years of experience in customer service, distribution or logistics in a manufacturing environment.

2 years of experience in transportation and operations.

Availability to work extended hours as needed, which may include early mornings, evenings and weekends.

Capacity to quickly learn and achieve proficiency in new software applications.

Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience.

Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures.

Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations.

Benefits
Competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Company Overview
GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

EEO Statement
GXO is a proud Equal Opportunity employer, including disabled and veterans.

Additional Information
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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