Engagement Manager, WWPS ProServe DoD Shared Delivery Team

Engagement Manager, WWPS ProServe DoD Shared Delivery Team
Job ID: 10438748 | Amazon Web Services, Inc.

Application deadline: Jun 13, 2026

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

Overview
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. It works with customer teams and the AWS Partner Network to execute enterprise cloud computing initiatives, delivering focused guidance across specialties and solutions.

Why You’ll Love This Role

High-Impact Mission Work: Lead large‑scale technical projects with national significance that directly influence customer outcomes and AWS service offerings.

Technical & Strategic Leadership: Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings.

Force Multiplier: Become a thought leader who mentors others, elevates teams, and defines best practices across the organization.

Career Growth: Progress from leading complex projects to shaping cross‑organizational technical strategies.

Key Responsibilities

Ambiguity: Own, lead, and shape large and/or complex engagements to deliver business outcomes. Deal effectively with the unexpected. Deliver independently with limited guidance. Redirect distressed programs to delight customers.

Scope & Influence: Influence multiple external teams. Actively mentor and develop others. Impact peers across teams/practices to improve delivery quality. Perform Technical Promotion Assessments (TPAs).

Execution: Apply multiple delivery frameworks and develop comprehensive plans. Lead multi‑workstream engagements. Maximize engagement value by negotiating conditions of acceptance within project constraints. Amend contractual scope, financials, and timelines as needed. Define and share EM best practices across teams. Apply principles of change management and transformation.

Communication: Effectively communicate across diverse internal audiences (product, legal, finance, operations). Drive interactions and alignment with external stakeholders (partners, industry verticals). Interpret and critically evaluate documentation. Contribute to strategic documentation.

Impact: Impact organizational metrics. Impact customer outcomes, adoption, and commitments. Impact AWS service offerings (e.g., ProServe offerings). Influence service team roadmap prioritization.

Technical: Lead the lifecycle of complex technical engagements. Validate technical solutions meet business objectives and engagement goals. Articulate framework perspectives and phases. Educate others on technical frameworks and approaches.

Process Improvement: Accelerate progress by creating or optimizing cross‑team processes. Establish operational excellence standards. Create mechanisms enabling consistent management across matrixed teams. Act as a force multiplier for organizational efficiency.

A Day in the Life
You lead complex cloud projects for Department of Defense customers—modernization programs, classified system migrations, and AI/ML capabilities for defense operations. You facilitate daily stand‑ups, sprint planning sessions, backlog grooming, technical exchange meetings, sprint reviews, and demonstrations for stakeholders. You troubleshoot technical issues, align military IT leaders and program managers under strict security requirements, and conduct long‑range planning. You coordinate AWS specialists, solutions architects, and partner companies while advocating for project personnel and resources. You control project budgets, communicate with stakeholders and customers, and identify and mitigate risks constantly. You mentor other engagement managers, turn around distressed projects, and establish best practices.

About the Team
Diverse experiences are valued. Whether your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, you are encouraged to apply. We foster an inclusive culture with affinity groups, mentorship, work‑life harmony, and endless knowledge‑sharing opportunities.

Basic Qualifications

5+ years of leading the delivery of IT projects with external customers or equivalent experience.

5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects.

1+ year of working as a Scrum Master or Product Owner across multiple cross‑functional teams.

3+ years of cloud computing experience.

Experience in leading the delivery of IT projects with external customers or equivalent.

Preferred Qualifications

Project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2).

AWS certification.

Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).

Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Salary and Benefits
Base salary range: 131,200.00 – 177,600.00 USD annually (varies by location).

Benefits include pay‑on‑time holidays, health insurance, 401(k) matching, paid time off, and parental leave.

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