Engagement Manager, ProServe Shared Delivery Team Engagement Management

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS‑based solutions for our clients, bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. You will apply AWS frameworks such as the Well‑Architected Framework and the Cloud Adoption Framework, distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

Key Job Responsibilities

Leading and managing complex cloud migration and implementation projects

Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning

Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes

Distilling customer needs into clear technical requirements and mapping them to business outcomes

Decomposing complex technical problems into actionable, deliverable solutions

Contributing to technical documentation and defining documentation standards

Basic Qualifications

3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience

1+ years of experience working as a Scrum Master or Product Owner across multiple cross‑functional teams

3+ years of cloud computing experience

Bachelor's degree in Computer Science or Engineering

Preferred Qualifications

Project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)

AWS certification

Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)

Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent

Experience working directly with engineering teams

Benefits
The base salary range for this position is $131,200.00 – $177,600.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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