Engagement Manager, ProServe Shared Delivery Team Engagement Management

Engagement Manager, ProServe Shared Delivery Team Engagement Management
Job ID: 10435682 | Amazon Web Services, Inc.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion while exceeding customer expectations.

Key job responsibilities

Leading and managing complex cloud migration and implementation projects

Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning

Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes

Distilling customer needs into clear technical requirements and mapping them to business outcomes

Decomposing complex technical problems into actionable, deliverable solutions

Contributing to technical documentation and defining documentation standards

Basic Qualifications

3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience

1+ years of working as a Scrum Master or Product Owner across multiple cross‑functional teams experience

3+ years of cloud computing experienceBachelor's degree in Computer Science or Engineering

Preferred Qualifications

Project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)

AWS certification

Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)

Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent

Experience working directly with engineering teams

Location and compensation: USA, TX, Dallas – $131,200.00 – $177,600.00 USD annually.

The base salary range for this position is listed. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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January 23, 2026 (Updated 5 months ago)

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