Account Manager

divh2Personal Lines Customer Service Representative/h2pThe Personal Lines CSR at Howard Hanna Insurance is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities./ph3Responsibilities/h3ulliAnswer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail./liliWork with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary./liliSet appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals./liliConfer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation./liliActively solicit increases in coverage or rounding out accounts at every service contact./liliResolve product or service issues by clarifying the customers concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution./liliMaintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system/li/ulh3Qualifications/h3ulliHold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelors Degree or comparable work experience./liliDemonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects./liliDemonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations./liliHave the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision./liliHave a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills./liliTechnology and computer proficiency including agency management systems./li/ulh3Benefits/Perks/h3ulliCompetitive Pay/liliBenefits package available/liliPaid Professional Development/liliJob Stability in a growing industry/li/ulpHoward Hanna Insurance Services is ranked one of the top real estate insurance agencies in the nation. Part of the Allen Tate

Howard Hanna Family of Companies, were designed to assist customers with every stage of their homeownership journey - from buying/selling, to mortgage, insurance, relocation, title and new construction services. Howard Hanna Insurance is a Trusted Choice independent insurance agency, representing the nations top carriers for all insurance products to provide for and protect our clients. Spanning the Carolinas and Virginia, our insurance professional sales and customer service agents work in teams to design the best plan and pricing for our clients needs and provide the most personal experience possible./ppThis agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina./p/div