Sales Manager, Auditorium Theatre

Posting Details

Position Information

Position Title
Sales Manager, Auditorium Theatre

Category
Administrative

Position Number

Posting Number
S0001372

Location
Chicago

Open Date
06/04/2026

Close Date

Open Until Filled?
Yes

Job Type
Full-Time

Working Hours

Position Summary

Mission:

The Auditorium, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium.

Commitment:

The Auditorium thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walkthrough our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.

Position Summary:

The Sales Manager at The Auditorium is a strategic and results-driven leader responsible for maximizing earned revenue through group sales, subscriptions, and individual ticket sales. As a key member of the Marketing and Sales team, this role drives audience development initiatives by identifying, cultivating, and converting new and existing audiences into loyal patrons.

Working in close collaboration with Marketing, Development, Box Office, and Programming teams, the Sales Manager executes targeted sales strategies aligned with each production's marketing plan. This individual plays a vital role in expanding The Auditorium's reach by building meaningful relationships with community organizations, corporate partners, schools, and affinity groups, while ensuring a seamless and high-quality customer experience from initial engagement through event attendance.

The ideal candidate is both analytical, relationship-focused and highly collaborative -someone who thrives in a fast-paced environment, is motivated by revenue goals, and is passionate about the performing arts and increasing access for diverse audiences

Roosevelt University offers many great benefits. Please review our benefits in further detail by clicking this link:

https://rooseveltu.touchpointsonline.com/
The base salary range for this position is $55,000-$62,000 + commission.

Title IX Contact Information:

Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or

TitleIX@roosevelt.edu.

Do not contact this email address for inquiries about your job application; if you have questions, you may email

hrquestions@roosevelt.edu

Knowledge, Skills and Abilities Required
• Demonstrated success in sales, preferably in live entertainment, performing arts, hospitality, or a related field.
• Strong sales acumen with the ability to prospect, negotiate, overcome objections, and close deals.
• Experience with ticketing platforms (e.g., AXS, Ticketmaster) and CRM systems (e.g., Salesforce or similar).
• Data-driven mindset with the ability to analyze reports and translate insights into actionable strategies.
• Exceptional communication and interpersonal skills, with the ability to build rapport across diverse audiences.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Professional, positive demeanor with a customer-first approach in a fast-paced environment.
• Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive information.
• Commitment to fostering an inclusive environment and advancing IDEA principles in audience development.
• Passion for the performing arts and a genuine interest in expanding access to cultural experiences.

Years of Experience Required
3+

Required Education
Bachelor's Degree

Certification/Licensure Required

Minimum Qualifications

Please see Knowledge, Skills and Abilities Required section.

Preferred Qualifications

Equipment Operated

Working Conditions
• Full-time in-person/in-office position
• Availability to work evenings and weekends as required by performance schedules and events.
• Ability to attend performances, community events, and networking functions as a representative of The Auditorium.
• Comfortable working both independently and collaboratively in a team-oriented environment.

Priority Application Instructions

Departmental Contact Information

Essential Job Functions

Duty and Responsibility

Sales Strategy & Revenue Generation:
• Partner with the Marketing team to develop and implement comprehensive sales strategies for each production, with a focus on group sales and subscriptions.
• Research, identify, and prospect new audience segments including corporate clients, community groups, schools, and tourism partners.
• Create and execute targeted outreach campaigns (email, phone, in-person networking) to generate new business opportunities.
• Manage the full sales cycle from lead generation and prospecting to closing and post-event follow-up.
• Meet or exceed established sales goals and revenue targets; track and report on performance metrics.
• Analyze sales trends, customer data, and campaign results to refine strategies and improve outcomes.

Percentage Of Time
40

Duty and Responsibility

Relationship Management & Account Development:
• Cultivate and maintain strong relationships with existing group leaders, repeat buyers, and community partners.
• Serve as the primary point of contact for group clients, ensuring consistent communication and high-touch service.
• Manage group sales logistics including quotes, contracts, invoicing, ticket inventory, and seating coordination.
• Identify upselling and cross-selling opportunities to increase customer lifetime value.
• Represent The Auditorium at networking events, community functions, and industry gatherings to expand partnerships.

Percentage Of Time
30

Duty and Responsibility

Customer Service & Ticketing Operations:
• Handle inbound ticket sales and service inquiries via phone and email, including individual and group tickets, subscriptions, exchanges, and accessibility requests.
• Provide knowledgeable and courteous service to patrons, ensuring a positive and inclusive customer experience.
• Troubleshoot ticketing issues and resolve customer concerns efficiently and professionally.

Percentage Of Time
10

Duty and Responsibility

Student Matinee Program Management:
• Oversee all aspects of the Student Matinee series, including outreach to schools and educators, ticket sales, reservations, and seating assignments.
• Build relationships with school administrators and teachers to grow participation year-over-year.
• Coordinate with internal teams to ensure smooth execution of student performances and related logistics.

Percentage Of Time
10

Duty and Responsibility

Cross-Departmental Support:
• Collaborate with Development on donor-related ticketing, including some benefit fulfillment and donation processing.
• Support Marketing initiatives such as promotional campaigns, tracking promo code usage, and maintaining accurate patron data.
• Assist with VIP and complimentary ticket requests, ensuring proper allocation and reporting.
• Contribute to organizational initiatives that support audience growth, community engagement, and IDEA (Inclusion, Diversity, Equity, and Accessibility) goals.

Percentage Of Time
10