Engagement Manager

Agent Engagement Manager
About the Role
We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.

Why Join FurtherAI?

High Impact: Own the customer journey from signed contract to successful deployment and beyond.

Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.

Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.

Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.

What You'll Do

Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare

Lead kickoff calls and workshops with customer stakeholders across business and technical teams

Develop project plans, manage timelines, and keep implementations on track against customer milestones

Partner with engineering to scope integrations and troubleshoot technical issues

Drive adoption by building training programs, identifying champions, and helping customers change how they work

Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways

Surface expansion opportunities and hand off to sales for upsell/cross-sell

Translate customer feedback into product insights and advocate for customer needs with the product team

Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

Core Requirements

Willing and able to work 5 days per week in-person in San Francisco or NYC

Comfortable with ambiguity, long hours, and a fast-paced startup environment

Demonstrated hunger and growth mindset

3+ years of experience leading customer implementations, enterprise deployments, or technical projects

Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities

Excellent presentation skills—can command a room with executives and build credibility quickly

Comfortable handling objections and navigating customer resistance

MBB consulting background (McKinsey, BCG, Bain)

Ideal Qualifications

Insurance industry experience

Experience implementing SaaS or AI products for enterprise customers

Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)

Experience with change management and driving user adoption at scale

Prior experience at a startup or high-growth company where you built processes from scratch

If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.

You can look forward to the following benefits:

Fully covered, best-in-class health, dental, and vision benefits

Competitive Compensation & meaningful stock options

Unlimited PTO

Outstanding in-office culture in the heart of San Francisco

Lunch and dinner onsite

Team events, such as happy hours and off-sites

Commuter benefits

Company 401(k)

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