Customer Solutions Specialist

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Customer Solutions Specialist
Full Time Professional Centennial, CO, US

25 days ago Requisition ID: 1188

Salary Range: $67,000.00 To $74,000.00 Annually

Compensation Range $67,000 - $74,000 annually in Colorado, or the equivalent in Texas

Company Description
Plastic Molding Technology (PMT) manufactures high precision plastic parts for automotive, telecommunications, medical device, renewable energy, and industrial customers. The primary manufacturing processes are injection molding and thermoforming. PMT has ~100 injection molding presses at its two primary manufacturing locations in El Paso, TX and Centennial, CO (a suburb of Denver). A third facility in Longmont, CO (a suburb of Denver) provides in-house repair and fabrication of tools & dies.

Role Description
The Customer Solutions Specialist is the primary point of contact for assigned customers and collaborates with Engineering, Manufacturing, Quality, Finance, and other departments to support PMT’s customer base. This role focuses on service strategy, customer retention, and loyalty building, while ensuring alignment between customer expectations and operational execution.

This position plays a critical role in bridging the gap between customers and internal teams, ensuring requirements are not only met but consistently exceeded through proactive communication, problem-solving, and continuous improvement.

What you’ll do

Maintain a strong customer focus with a results-driven mindset

Operate effectively in a fast-paced environment while ensuring clear communication and cross-functional collaboration

Represent PMT professionally and maintain a positive company image at all times

Influence outcomes through collaboration, problem-solving, and relationship management

Review customer specifications and documentation to ensure alignment with PMT technical and commercial requirements

Develop a strong understanding of plastic applications, parts, programs, and processes to drive effective customer solutions

Maintain accurate and organized records including training, purchase orders, and system data

Partner with Operations leadership to support and execute continuous improvement initiatives

Support quarterly customer surveys, sales forecasts, and monthly outlook processes

Ensure alignment between customer requirements and production capabilities

Perform other duties as assigned

What we’re looking for

High School Diploma or GED required

10–14 years of experience in customer relations within a manufacturing environment

Proficiency in Microsoft Office (Excel, Word, Outlook)

Strong attention to detail with a strategic mindset

Dependable, self-motivated, and results-driven

Strong team player with a collaborative and professional approach

Excellent communication and organizational skills

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