Sales Operations Manager, Sampling Program (Hybrid)

Sales Operations Manager, Sampling Program

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod, a line of tubeless, wearable, Pod-based insulin management systems.
As the Sales Operations Manager, Sampling Program you play a critical role in accelerating new customer starts by ensuring Insulet products' sampling programs are seamless, compliant, and aligned with broader commercial initiatives. You will own the end-to-end sampling experiencefrom understanding HCP and patient needs to managing vendors, systems, and analyticsto drive measurable improvements in new customer starts (NCS) and demonstrate clear ROI.
We're looking for:
A strategic leader who deeply understands HCP and patient needs and translates those insights into a seamless sampling experience
A data-driven professional who leverages analytics and financial frameworks to track program performance, demonstrate ROI, and drive continuous improvement
An operational excellence expert with proven experience in vendor management, systems administration, and end-to-end process optimization
A collaborative partner who aligns marketing, sales, analytics, and compliance stakeholders to ensure program objectives are met
A proactive problem-solver who anticipates logistical or system challenges and implements timely, user-friendly solutions
Responsibilities
Oversee & Enhance Sampling Roadmap
Own a dynamic roadmap of program enhancements, new product configurations, system updates, and process innovations
Prioritize initiatives based on impact to NCS, operational efficiency, and alignment with product offerings
Adapt to evolving business needs by taking on ad-hoc projects that advance sampling excellence
Document Business & User Needs
Study and capture HCP requirementsstreamlining ordering, delivery, and initial use of product samples
Define patient needs across various segments to ensure the program supports a positive first experience
Partner with marketing and sales to align sampling processes with product launch and promotional strategies
Interpret legal and compliance requirements, and embed user-friendly mechanisms to maintain regulatory adherence
Manage Vendor Relationships
Serve as primary business contact for sampling distribution vendorsmanaging performance, contract terms, and SLAs
Source and evaluate alternate partners to scale capacity and mitigate risk
Lead and Manage Sampling Analysts
Set clear priorities and direction for direct reports, ensuring alignment with business and functional goals
Mentor and develop analysts to grow both technical expertise and execution skills
Build a culture of innovation, excellence, and accountability
Oversee Program Operations & Systems
Direct sampling analyst(s) to resolve inventory, ordering, and delivery issues promptly
Own backend systems (HCP targeting, demand planning, inventory management, sales allocation)
Troubleshoot operational blockers and provide field-sales support to maximize program uptime
Collaborate Cross-functionally
Collaborate with sales analytics to track all sampling metrics and identify areas for continuous improvement
Work with finance to quantify and report on sampling ROI, ensuring business cases remain robust and transparent
Partner with downstream marketing and training to educate field sales on sampling processes, compliance, and best practices
Communicate program updates, workflows, and performance insights to global stakeholders
Skills and Competencies
Strong ability to facilitate interviews or voice of customer sessions to understand and document the needs of internal and external customers
Proven ability to identify and define business questions and issues and develop strategic, analytical and financial frameworks to conduct analysis
Proven leadership ability to manage, coach, and develop high-performing teams in a dynamic, data-driven environment
Ability to work in a deadline focused, dynamic environment, consistently producing timely and accurate deliverables
Ability to rapidly learn and take advantage of new concepts, business models, and technologies
Excellent communication skills, with the ability to interact effectively with all levels of management
Strong computer and data analysis skills

particularly Excel, Word, & PowerPoint products in addition to visualization tools such as Tableau
Education and Experience
Minimum Qualifications
Bachelor's degree (preferred field of study: Business, Finance, or related field)
6+ years of experience in product management or program management
3+ years of experience managing direct reports and leading teams
Preferred
MBA
Experience in product management or program management with medical device, pharma or consumer products
Physical Requirements
Location: Hybrid, or On-site at Acton, MA Headquarters
Travel requirements: Estimated at 15% but will flex depending on business need
NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office at least three (3) days per week.
Additional Information:
The US base salary range for this full-time position is $105,300.00 - $157,950.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.