Agency Manager - State Farm Agent Team Member

Office Manager

Insurance Agency

We are seeking a driven, organized, and bilingual Office Manager to lead daily operations at our in person insurance agency in Roswell, GA. This role oversees a team of 7 employees and ensures the office runs smoothly, professionally, and with a strong focus on customer service and production goals.
Key Responsibilities
Manage daily office operations and ensure a professional, client-ready environment
Lead, coach, and support a team of 7 employees
Conduct daily huddles, weekly meetings, and 1:1 performance check-ins
Oversee scheduling, PTO, workload distribution, and accountability
Meet with customers in person to review coverage, explain policies, and present multiline and life insurance solutions
Support sales, retention, and cross-selling initiatives
Handle escalated customer issues with professionalism and clarity
Ensure compliance with agency procedures and carrier guidelines
Maintain accurate documentation and secure handling of sensitive information
Train team members on systems, processes, and insurance best practices
Required Qualifications
Property & Casualty license
Life and Health license
Minimum 23 years of experience in the insurance industry
Experience with multiline insurance (auto, home, renters, umbrella, life, health)
Strong understanding of underwriting, quoting, and carrier processes
Proven experience managing or leading a team
Bilingual: English and Spanish (fluent)
Strong computer skills (CRM/AMS systems, carrier portals, spreadsheets)
Work Environment
Fast paced, collaborative, and goal oriented environment
Ideal Candidate Traits
Driven, proactive, and solutions oriented
Strong leadership and accountability skills
Excellent communicator and relationship builder
Professional, organized, and detail oriented
Confident presenting life insurance and multiline products
Calm under pressure and skilled at resolving conflicts
Committed to team development and agency growth
Base salary from $70K- $90K depending on experience plus annual bonus based on results
Compensation: $70,000.00 - $90,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?

We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Our office is located in Roswell, GA.
Our office is open Monday - Friday 8:30 -5:30p.m..
I have been a State Farm agent since 2014.
Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Legion of Honor
Additional languages spoken: Spanish
We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.