Senior Relationship Manager

Sr. Relationship Manager

The Sr. Relationship Manager serves the needs of the community commercial banking business, customizing a broad range of products and services to meet the financial needs of TD's customers. The job acquires, develops and manages commercial banking relationships by providing customized solutions across different commercial segments to build a strategy that is right for the customer now, and in the future with a focus on growing the portfolio by providing financial solutions and developing new business from both existing and new customers. The role is a trusted advisor who, with sensitivity to the customer's operating environment, structures and packages practical and competitive solutions that demonstrate an understanding of their financing, cash management and overall business needs to add value to the customer's portfolio.
Depth & Scope:
Recognized as top level expert within the company in a customer segment or product/service line with responsibility for identifying and interpreting trends in the market to structure portfolios and get results
Develops new business with prospects that have the largest and most complex credit needs in assigned portfolio segment
Defines new approaches to sell and deliver solutions
Anticipates emerging customer trends as a basis for recommending products and services and expanding the business
Highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business line or segment
Oversees the management and activities of large accounts and related servicing teams
Manages the most strategic relationships that are characterized by significantly complex products and services provided and/or takes a significant business development focus
Solves unique problems with broad impact on the business segment and financials
Develops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account management

provides expert advice internally and externally
Impacts a range of sales achievement for largest accounts and relationships and a significant part of one or more business lines
Communicates complex ideas, anticipates potential objections and persuades customers; negotiates significant terms
Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program
Identifies and leads problem resolution for project/program complex requirements related issues at all levels
Education & Experience:
Undergraduate degree
10+ years relevant experience
In-depth understanding of commercial industry, business development techniques and credit decisions
Proven business development track record, with proven ability to conceptualize and implement effective new business strategies
Extensive network of outside referral sources for new business
Excellent credit and financial analysis skills
Effective negotiation skills
Physical Requirements:
Domestic Travel

Occasional
International Travel

Never
Performing sedentary work

Continuous
Performing multiple tasks

Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds

Occasional
Sitting

Continuous
Standing

Occasional
Walking

Occasional
Moving safely in confined spaces

Occasional
Lifting/Carrying (under 25 lbs.)

Occasional
Lifting/Carrying (over 25 lbs.)

Never
Squatting

Occasional
Bending

Occasional
Kneeling

Never
Crawling

Never
Climbing

Never
Reaching overhead

Never
Reaching forward

Occasional
Pushing

Never
Pulling

Never
Twisting

Never
Concentrating for long periods of time

Continuous
Applying common sense to deal with problems involving standardized situations

Continuous
Reading, writing and comprehending instructions

Continuous
Adding, subtracting, multiplying and dividing

Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.