Sales Operations Manager

divh2Sales Operations Manager/h2pNew York City, New York/ppInspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities./ppAs the worlds leading network of top admissions coaches in medical, legal, business, and college studies, were building software and services in one placedisrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide./ppAs one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer)./ppThe Role/ppWere seeking a Sales Operations Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operationsensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers./ppThis is an in-person role that requires working onsite at our NYC office./ph3What Youll Do/h3pTraining

Development/pulliDesign and deliver onboarding programs for new sales hires/liliCreate ongoing training, certifications, and workshops to upskill reps/liliConduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness/li/ulpContent

Resources/pulliDevelop and maintain sales playbooks, scripts, and competitive battle cards/liliPartner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies)/liliEnsure reps can easily access the right content at the right time in the sales cycle/li/ulpProcess

Playbooks/pulliDefine and document consistent sales methodologies, qualification criteria, and stage definitions/liliOptimize lead handoffs between SDRs, AEs, and CS/liliIdentify bottlenecks in the sales cycle and recommend improvements/li/ulpTechnology

Tools/pulliAdminister and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)/liliDrive tool adoption across the team and measure usage effectiveness/liliEvaluate new tools and technologies to support sales efficiency/li/ulpAnalytics

Insights/pulliTrack and report on KPIs such as win rates, conversion by stage, and rep productivity/liliBuild dashboards and provide insights to sales leadership/liliLeverage data to guide training, process improvements, and strategy/li/ulh3Who You Are/h3ulliExperience of having done individual sales ideally in a high-ticket D2C environment/lili1-2 years of experience as a sales manager/lili13 years of experience in sales enablement, sales training or sales operations/liliStrong understanding of sales processes, methodologies, and buyer journeys/liliExcellent communication, training, and facilitation skills/liliHigh proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic)/liliData-driven mindset with the ability to analyze metrics and translate into actionable insights/liliProven ability to partner cross-functionally (sales, marketing, product, ops)/li/ulh3Success in this Role Looks Like/h3ulliNew sales hires are ramping up to productivity faster/liliSales teams use consistent messaging and playbooks/liliHigher win rates and quota attainment/liliReduced friction in sales processes and tools/liliLeadership has clear visibility into performance metrics/li/ulpInspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits./p/div