Sr. Account Manager

Sr. Account Manager

Fully Remote

Acadia - Atlanta, GA 30318
Description

Acadia is a team of creative minds and driven marketing professionals. We're a small but growing team! Our mission is to be an elite digital growth platform, for the mid-market disrupter, in order to create opportunity, meaning, & connection for the communities we serve.
Our Core Values
Can-do: We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find and take ownership.
Curiosity: We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we fnd the path to conquer obstacles and build solutions
Candor: We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships

where respect and humanity thrive.
Community: We will make lives better for those people, clients, and other deserving causes that we care deeply about.
Who You Are:
The Senior Account Manager will be the primary owner and driver of several major accounts while managing a team of 2-4 Account Managers &Junior Account Managers. You will be responsible for developing and maintaining relationships with both client and agency stakeholders.
The ideal candidate will possess a strong work ethic. You are excited to lead a team and mentor junior account staff, work directly and independently with clients on midsize to large accounts, function as a bridge between the client and agency, and lead the majority of projects with little to no supervision. You're a proactive team player, able to hit the ground running and manage your own workload. You should have knowledge of digital marketing and business analytics; experience working at a digital marketing agency is a plus.
What You'll do:
Client communications, relationship management, and compliance on client deliverables and overarching client relationships. You will run the projects and tasks, but also lead the approach and steer the team in how to create and communicate the most value for the client.
Ensure client issues are dealt with in an efficient manner, working with the implementation teams to anticipate and resolve any issues that may arise
Provide reports on search engine rankings, website traffic, conversions, and revenue that reflect the results of Acadia marketing campaigns
Review all major deliverables and oversee processes and procedure completion to ensure quality standards and client expectations are met
Work closely with internal teams, maintaining a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
Provide regular two-way communication and liaise
between the client and internal implementation specialists to facilitate strong team input and proper client expectations
Communicate the client's goals and represent the client's interests to internal SEO, paid digital media, website development, and organic social implementation teams
Qualifications

What you'll bring:
Bachelor's Degree
5-7+ years of account management experience
2-3 years in a client-facing role within SEO and paid media
Experience managing junior-level staff - instruction/motivation.
Must be extremely organized and detail-oriented
Must be motivated, goal-oriented, and take initiative
Work well in a team environment
Someone who shares our core values
Preferred Qualifications:
Experience working at a digital marketing agency
Proven account management skills are required in order to establish, maintain and enhance customer relationships
Excellent written and oral communication skills
Technical competence (understands software, Google products, basic technical details of how websites and e-commerce sites work, etc.)
Experience with Google Analytics
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Familiar with Microsoft Word, Excel, PowerPoint, Google Docs
What we offer - The Perks
A work environment that enthusiastically encourages creativity, risk-taking and growth.
16 Paid Holidays
Paid vacation and sick time
We are closed Christmas Eve through New Year's Day
Solid Health benefits (medical, dental, and vision insurance)
401k and Equity Grants
Education Reimbursements
Opportunity for growth that is second to none in the industry
Flexible working hours
Acadia is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation,age, citizenship, marital status, disability, gender identity, or Veteran status. We believe that the more diverse we are, the more creative our work will be!