Value (Non-Rewards) Credit Card Portfolio Product Lead, Senior Vice President (

Value (Non-Rewards) Credit Card Portfolio

Product Lead, Senior Vice President (Hybrid)

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Job Overview

Citi, the leading global bank with 200+ million customer accounts, provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.
Our mission is to serve as a trusted partner to our clients by providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.
Background & Position Summary
The role will be part of the US Consumer Cards, a market leader in the credit card industry. US Consumer Cards maintains its leadership position by delivering industry-leading products, advanced services and payment systems that address clients' evolving needs.
US Consumer Cards offers a combination of class leading proprietary credit cards such as Citi Simplicity, Citi Double Cash, and Citi Rewards products as well as partner credit cards with iconic industry leaders such as Costco, American Airlines and Best Buy. These value propositions are supported by a broad range of digital lending programs such as Flex Loan and Flex Pay, and industry-leading digital experiences. Our mission is to win the hearts, minds and wallets of our consumers with high impact products and marketing.
This role is part of the Value team, within the larger US Consumer Cards organization. The Citi Value (Non-Rewards) portfolio is one of the largest in US Consumer Cards - with the most cardmembers and generating the highest returns for the business. This portfolio is a significant strategic focus for the organization, with visibility and attention given its size and profitability. The Company has significant investment in this area and the need for new approaches to customer satisfaction and experience with our products is urgent and requires fresh and innovative thinking. This role will apply customer-centric mindset to identify opportunities to improve customer satisfaction across all customer touchpoints and will work to realize these changes in collaboration with our cross-functional partners in Marketing, Digital, Tech and Customer Servicing areas. Additionally, this role will be a day-to-day product manager of Secured Credit Card portfolio, ensuring seamless product operation and relevant customer treatments, from acquisitions to graduation off into an unsecured product.
Key Responsibilities

Outline optimal Value customer interactions aligned with the portfolio strategy and implement a robust pipeline of improvements across Value customer touchpoints in partnership with our cross-functional partners (Marketing, Digital, Servicing)
Assist with new product development efforts
Manage day-to-day operations for Secured credit card portfolio
Lead portfolio compliance with policies and other governance processes
Qualifications

10+ years of relevant experience
Working knowledge of credit card industry and competitor products/services
Customer-centric mindset
Ability to quickly identify issues, analyze situations, and develop effective solutions
Comfort with analyzing data, identifying trends and reviewing credit card PnL
Strong negotiation and influencing skills
Project management and time-management skills with the ability to manage multiple projects simultaneously
Education

Bachelor's degree/University degree or equivalent experience; Master's degree preferred and getting things done
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.