About the role:
As GenAi Program Lead (Business Director), you will lead the overall client relationship and strategic direction of the account, ensuring that delivery is aligned to business objectives, consistently meets performance expectations, and evolves with the client’s needs. Operating within a structured model that separates intake, execution, and operations, you will focus on leading from the front of the business, maintaining strong stakeholder alignment, ensuring transparency across performance, and enabling the team to deliver at scale with confidence. You will play a critical role in reinforcing a globally connected, ensuring consistency across regions while supporting continuous delivery across markets and time zones.
This role requires a strategic and commercially minded leader, someone who can balance client expectations with operational realities, guide conversations with authority, and create an environment where both the client and internal teams can operate with clarity and accountability. You will also partner closely with the Operations Director and Studio Manager to ensure the operating model is performing effectively, while identifying opportunities to optimize workflows, integrate AI and automation, and drive ongoing transformation across the account.
What you will be doing:
- Act as the senior client lead across the MDC Factory, owning relationships with key stakeholders and ensuring strong, trust-based partnerships
- Maintain alignment between client objectives and operational delivery, ensuring priorities, expectations, and ways of working are clearly defined and upheld
- Provide transparency across performance, proactively communicating:
- Delivery status
- Risks and mitigation plans
- Opportunities for optimization and growth
- Set and guide the strategic direction of the content factory, ensuring alignment with broader business goals and transformation initiatives, including the integration of GenAI and automation
- Identify opportunities to improve efficiency, scalability, and output quality across the operation
- Support the evolution of a global delivery model, ensuring consistency and continuity across regions and teams
- Maintain a clear line of sight across all pods and operations, ensuring the model is performing effectively without being involved in day-to-day workflow management
- Partner with the Operations Director to:
- Monitor KPIs and SLA performance
- Ensure data-driven visibility into delivery, capacity, and quality
- Identify risks, inefficiencies, and areas for improvement
- Act as the primary escalation point for complex or high-risk issues, ensuring swift resolution and alignment across client and internal teams
- Support Account Directors in managing client challenges, stepping in when senior intervention is required
- Support the commercial health of the account, including:
- Budget oversight
- Scope management
- Out-of-scope negotiations
- Profitability tracking
- Partner with Studio Manager to ensure teams are set up for success by reinforcing clear role boundaries and ways of working, protecting the integrity of the operating model
- Lead client-facing reporting and governance forums (e.g. status reviews, QBRs), ensuring insights are:
- Ensure data accuracy and reliability in partnership with the Operations Director, enabling informed decision-making across the business
What you need to be great in this role:
- Bachelor’s degree or equivalent experience.
- 8+ years in project and/or account management.
- Experience with automation and AI tools.
- Experience with beauty and/or dermatological products.
- Strong interpersonal, communication, and decision-making.
- Excellent organizational and attention-to-detail.
- Ability to manage tasks and adapt to changing deadlines.
- Leadership skills with financial, commercial, and strategic thinking abilities.
- Ability to mentor and develop junior and intermediate team members.
- Proven ability to manage and strengthen client relationships.
- Entrepreneurial mindset with a focus on efficiency and creativity.
- Passionate about beauty and science-driven content.
- Desire to explore new technologies and adapt to change.
- Ability to thrive under pressure in a fast-paced environment.
- Proficient in Adobe Workfront, Microsoft 365, and related software.
- Tech and data-driven, with experience in client reporting and account transformation.
- Proven experience implementing complex programs with multiple technologies.
- Excellent client engagement and relationship-building skills.
- Ability to integrate with client-side teams while maintaining top-tier agency service.
- At the time of this posting, the base salary for this position may range from $148,750.00 to $166,250.00. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.