Program Manager

Job Title:

Program Manager
Department:

Programs
Reports to:

Executive Director
Salary:

Starting at $60,000, commensurate with experience and education.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

The Family Room provides nurturing, home-like visitation spaces for families experiencing foster care separation, offering a compassionate alternative to traditional supervised visitations. By creating environments filled with warmth and dignity, The Family Room helps families reconnect emotionally and practically. These spaces offer critical moments of healing, trust, and togetherness, while affirming their worth and strengthening family bonds. The organization strives to build pathways toward lasting stability and connection for families in need.

GENERAL FUNCTIONS
Program Manager oversees all aspects of the time families spend together at The Family Room, ensuring sessions are safe, organized, educational, therapeutic, and ultimately supportive of positive family interaction and assessment of parental capacity. This role requires someone who can manage a high-energy environment, de-escalate conflict, maintain consistent boundaries, and demonstrate strong problem-solving and multitasking skills.

PROGRAMMATIC DUTIES:
Facilitate and supervise Family Time (visitation) sessions as scheduled at assigned location. Family Time Program operates from noon-6pm Mondays and Wednesdays.
Schedule volunteers and function as the liaison for all scheduling updates and changes
Receive and review referrals to the program
Coordinate with parents, resource (foster) parents, and child welfare caseworkers to establish a weekly schedule for family time (visits)
Coordinate ongoing transportation for each child
Oversee meal preparation and execution
Build trauma-informed relationships with each parent and child
Provide professional education, guidance, and feedback to parents as needed
Take regular and ongoing inventory of program supplies and restock as necessary
Provide weekly visitation summaries to each family’s ODHS caseworker within 5 business days
Write Quarterly Program Summary and Parental Assessments to distribute to legal parties and parents.
Attend family court hearings and Child Welfare case related meetings as schedule permits
Advocate for individual families and provide outside support for families on a case-by–case basis, as approved Executive Director
Attend trainings as requested

QUALIFICATIONS
The following are minimum qualifications for the Program Manager:
Bachelor’s Degree in a social services related field, BSW/MSW preferred
Two-years experience in direct client services with a relevant client population
Clinical parental capacity assessment skills
Professional writing and reporting skills
De-escalation and conflict resolution skills
Proficiency in Gmail, Google Docs/Sheets, Microsoft Word, and Microsoft Excel

Full-time positions at The Family Room are approximately 35 hours per week and include full-time salary and benefits. Hours include each site’s hours of operation (Mondays and Wednesdays noon-6pm). Occasional evening and weekend events (2-3 annually) are required. This role is onsite in the office and at program location Mondays, Tuesdays, and Wednesdays.

The Program Director is directly supervised by the Executive Director and can expect weekly check-ins. Annual performance reviews will be done by the Executive Director.

Employee Benefits:
35 hour work week - with occasional evening or weekend events (2-3 times annually)
Medical, Dental, Vision coverage through Kaiser - employee contributes $150/month
10 days Paid Planned Closures (Week before Labor Day and Week between Christmas and New Year)
10 days PTO, additional 5 days after 5 years
5 days Paid Sick Leave
6 paid holidays (New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day) plus Wellness Day and Floating Holiday
401K Retirement Account with contribution of 2%, following completion of 90 day probationary period. This contribution is not dependent on the employee contributing (not a match). xsgimln Employees can decide to contribute pre-tax funds to the account.
Phone stipend $25/month