Customer Experience Specialist

Customer Experience Specialist

We are a mobile truck and trailer repair company dedicated to providing high-quality repair and maintenance services to our customers. Our team of skilled technicians work around the clock to keep our customers' fleets running smoothly. We are now seeking highly motivated and customer-focused individuals to join our team.
As a Customer Experience Specialist, you will be responsible for managing all aspects of our customers' service needs. You will work closely with our team of technicians to ensure that our customers receive prompt and efficient service. Your primary responsibilities will include:
Answering inbound customer service calls and responding to inquiries via email or chat
Coordinating and scheduling repair and maintenance services for our customers' fleets
Keeping customers informed of the status of their repairs and maintenance services
Providing exceptional customer service at all times
Documenting service requests and maintaining accurate records in our system
Qualifications:
High school diploma or equivalent; college degree preferred
2+ years of experience in customer service in a related field
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making skills
Ability to work well under pressure in a fast-paced environment
Proficiency in Microsoft Office and experience working with a CRM system
Knowledge of the trucking industry and/or experience working in a mechanic shop is a plus
Benefits:
Competitive salary and benefits package
Opportunities for career growth and advancement
Dynamic and supportive work environment
On-the-job training and professional development opportunities
To Apply:
If you are passionate about delivering exceptional customer service and have a proven track record in customer service, we would love to hear from you! Please submit your resume and cover letter outlining your relevant experience and qualifications.