Agency Manager

Medigap Life [MG] is part of the Alliant family of companies. Medigap life specializes in affordable Medicare Health Plans. Our agents are licensed in over 30 states and work with the nation's leading insurance carriers to help you find a plan that fits your needs. We are here to help you compare Medicare Supplements, Medicare Advantage, and Part D Prescription Drug plans.

SUMMARY
Responsible for providing a wide variety of supervisor support services in support of the Insuractive's business unit employees to promote the company's product portfolio and increase company revenue and profit; and work collaboratively with the Vice President, Insuractive in a variety of sales supervisory/management functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Management & Agency Development:

Work collaboratively with the Vice President, Insuractive in a variety of sales management functions, including daily coaching and mentoring of Licensed Agents and direct report Supervisors; daily monitoring of Licensed Agent phone calls; assisting Supervisors in developing their staffs and the agency; providing oversight and mentorship; establishing sales results, marketing campaigns, and initiatives; and ensuring division performance measures are met and/or exceeded.

Supervision:

Direct supervision of Insuractive Licensed Agents and Supervisors, including work assignment, performance appraisal, annual reviews, scheduling, new hire orientation and training; providing policy and operational leadership; advising on continuing education and certification requirements.

Program Operations/Administration:

Coordination, facilitation and management of special projects required of insurance carriers and business partners; development of business plans and coordination of action steps; management of key internal and external partner relationships; development of Critical Success Indicators (CSIs) for departmental initiatives.

General Management:

Collaboration with senior staff to advance the values and mission of Insuractive and Senior Market Sales, providing strategic, policy and operational leadership; handling sales calls as needed; and managing day‑to‑day facilities issues for off‑site locations.

Agent Support Functions:

Promotion of the company’s product portfolio; facilitation and participation in the implementation of special campaigns; direct supervision of assigned Insuractive Licensed Agents and Supervisors.

QUALIFICATIONS
Education / Experience

High School Diploma or GED

Bachelor's Degree in marketing or related field

Five (5) or more years management/supervisory experience

Experience in Life and Health Insurance as well as Medicare

Prior customer service, call center or insurance sales supervisory experience

Strong verbal and written proficiencies in English; bilingual Spanish and English preferred

Life and Health licensed or the ability to obtain a license within 90 days of employment

Skills

Active Life and Health Insurance license in resident state or the ability to obtain one within 90 days

Knowledge of insurance services industries and current product lines

Understanding of industry practices, terminology, and regulations

Knowledge of business processing functions, accounting practices, systems, technology, and regulatory compliance

Experience in program and project management with quality assurance and satisfaction measurement

Proficient supervisory techniques for instruction, motivation, and training

Strong interpersonal, communication, negotiation, problem‑solving, and conflict resolution skills

Advanced computer skills (Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Outlook)

Excellent time‑management, organization, and multitasking abilities

Ability to communicate effectively, both orally and in writing, and to adapt communication style to diverse audiences

Self‑starter, motivated, and capable of working independently while contributing to team efforts

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law. Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com. For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits.

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