Client Experience & Brand Magic

Job Posting: Client Experience & Brand Magic
You know how some companies “market”?

And others create movements?

We’re the second kind.

We are looking for an experience-driven leader to build relationships, elevate experiences, and ignite brand loyalty that people can taste, touch, remember, and talk about. This role is part marketing strategist, part event architect, part client psychologist, and 100 percent champion of how our brand feels in the real world.

You’ll thrive here if you:

Can turn a dinner seminar into a standing‑room‑only sellout without sounding salesy

Know the difference between an event and an experience

Can write emails that get replies, not archived

Lose sleep over sloppy design, misaligned fonts, or messaging that doesn’t “sound like us”

Love using psychology to build trust and deepen connection at scale

Believe branding is not a logo — it’s a heartbeat

See tiny details as the gateway to big results

Your superpowers should include:

High‑touch communication

Audience psychology

Brand storytelling

Relationship building

Operational thinking (you can’t wow people without systems)

Graceful objection handling (turning hesitation into clarity, confidence, and “yes, let’s do this”)

What this role builds:

Signature, high‑impact events that don’t feel like “events”

Client journeys that turn customers into advocates

Messaging that cuts through noise and invites trust

A brand presence that feels boutique, elevated, and unforgettable

Who you are:
You’re not looking for a job. You’re looking to build something that lasts.

You think in stories, talk in strategy, and act with intention.

You love people, psychology, and making things exceptional.

You don’t just market. You make people feel something.

If this sounds like you, we should talk.

Southern Kentucky Financial Services is an independent financial planning firm dedicated to bringing massive value to the families we serve. Our culture is built on core values including Integrity, Excellence, Synergy, Accountability, and Balance. We believe in doing the right thing, supporting one another, and taking pride in the impact we make every day.

We don’t expect perfection, but we do expect excellence, ownership, and pride in your work. Our culture is high-energy, fast-paced, and deeply collaborative. We work hard, care deeply about the client experience, and genuinely enjoy building something meaningful together.

We’re looking for someone who is detail-oriented, quick to learn, highly organized, and energized by creating exceptional experiences. If you bring initiative, creativity, and positive energy to everything you do, you’ll fit right in here.

Full Time — Client Experience Team

Consistently represent & protect our SOKY brand in all professional and work‑related situations

Provide an unsurpassed level of professional service and quality of care to our clients — current, future, and past. Keep all outward‑facing marketing documents up to date and consistent

Coordinate social media posts including ads, company posts, Snappy Kraken, and AE Digital

Coordinate and maintain ActiveCampaign efforts to automate “touches” to prospective and existing clients

Coordinate and maintain our digital lead list in Wealthbox (our CRM) and present updates during our weekly Pipeline meeting on Mondays

Refresh and continually enhance our website and associated offerings

Support all business development and lead generation efforts

Ensure compliance approval with the CCO before distributing outgoing communications as necessary

Successfully manage and execute events for both existing and prospective clients from start to finish including marketing, mailings, logistical planning, on‑site coordination, and follow‑up

Complete general administrative tasks as necessary for your role

Help coordinate special projects and communicate weekly with the President on ideas and project updates

Manage email, phone calls, and correspondence related to your responsibilities with timely follow‑through

Maintain an organized and detailed filing and documentation system

Finalize and manage distribution of the quarterly Client Newsletter across email, website, and social media

All other duties as assigned — but most of all, BE AWESOME

Preferred qualifications:

1–3 years of experience in marketing and/or event planning

Detail‑oriented with strong organizational skills

Comfortable with various forms of technology and digital platforms

Strong written, verbal, and follow‑through skills401(k) matching

PTO

Company‑paid life insurance

Vision insurance

Disability insurance

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