Circulation Supervisor

Description

The Role: This is an entry-level supervisory position for paraprofessional staff responsible for performing a variety of technical and paraprofessional duties of a complex nature and supervising customer service staff.
The ideal candidate will have a minimum of an Associate Degree in Library Science or a related field and two years of professional library work experience.
Salary: FLSA non-exempt, and will earn overtime for any hours worked over 40 in a week. This position is a Grade 316 with an hourly salary between $27.5797 - $41.2798. Note, this salary range is effective 6/27/2026.
Benefits

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. Below are some City of Glendale benefits resources for your review:
2025 - 2026 Benefits Guide
City of Glendale Benefits Presentation
City of Glendale’s Benefits Page
Holiday, Vacation, and Sick Leave

City Of Glendale Regular Status Positions Offer
10.5 paid holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays
Vacation leave accrues at:

5.33 hours per pay period (138 hours/17.25 days per year)
Increases to 6.12 hours per pay period after 5 years
Then caps out at 7.6 hours per pay period after 10 years of service

Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days per year)
Days per year estimates are based on an 8-hour work day
Retirement: This position participates in the Arizona State Retirement System (ASRS).
Contribution is mandatory, and deducted every pay period
The current contribution rate is 12.00%
Essential Functions

Supervises Library Assistants, Public Service Assistants, Security, temporary staff and volunteer staff customer service staff.
Assists with the recruitment of assigned staff under the direction of the Library Operations Senior Supervisor.
Directs, supervises, motivates, and evaluates assigned staff under the direction of the Library Operations Senior Supervisor.
Assists library customers by checking library materials in and out, issuing library cards, taking fees and payments for lost or damaged materials, updating library customer records, and placing holds.
Balances receipts, balances and reconciles cash amounts; maintains and processes cash records according to established procedures.
Provides information in person, by email, and on the telephone on policies, procedures, local and system wide services, programs and materials.
Answers directional, informational, readers\' advisory, and basic reference questions.
Uses library related computer application programs, personal computer application programs, and computer equipment on a daily basis.
Provides basic instruction in the use and operation of library reference tools, online catalog, electronic databases (OCLC) and other library resources.
May represent the Library and Community Services at outreach events within the community and schools.
Assists in developing, implementing and revising policies and procedures; recommends and implements new techniques, programs and services.
Researches and resolves patron complaints and problems regarding library materials and services.
Evaluates damaged library materials for repair or replacement and authorizes adjustments.
Prepares bibliographies, bulletin boards, displays, and exhibits.
Represents the library at professional meetings and conferences to provide and obtain materials and services.
May perform cataloging, report writing, collecting and reporting of statistical data, preparation of archival finding aids and outreach services, library tours and exhibits.
Evaluates donated materials and determines disposition.
Keeps current on new library materials and technologies.
May open or close the public library building and work evenings or weekends as needed.
Performs other related duties as assigned.
Minimum Qualifications / Special Requirements / Success Factors

Associate Degree in Library Science or a related field and two years of professional library work experience.
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.
Knowledge Of

Library policies, procedures, principles, functions, terminology and materials
Books, authors and materials in functional area
Methods of circulation, collection management principles and practices, and deselection procedures
Basic supervisory practices
Dewey Decimal System, Library of Congress subject headings
Multi-media equipment used in a library
OCLC
Skill in

Use of personal computers and on-line computer automated library systems
Ability to

Lead effectively, train and develop staff
Communicate effectively verbally and in writing
Establish effective working relationships with City staff and the general public
Handle sensitive customer situations, resolve problems, and maintain a high level of customer service
Learn and use automated library systems and databases
Follow detailed procedures such as standard library cataloguing and filing rules
Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Special Requirements

May be required to work evening, weekends and holidays.
Important

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Physical Requirements / Working Conditions

Work is performed in a functional area of the library with the employee expected to repetitively lift and move library books. Exposure to potentially hostile persons or situations.

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