Program Manager - New Journeys

Position Summary

This position is responsible for the services and operations of the New Journeys FEP (First Episode Psychosis) program under the direction of the Outpatient Services Lead Manager. Administratively, this position will ensure that the New Journeys FEP program meets the administrative and financial expectations of the funding source by maintaining fidelity to the evidence-based treatment model and completing monthly reports and ensuring they are submitted within expected timelines governed by the funder. Clinically, this position oversees clinical and administrative staff working within the Coordinated Specialty Care Model and ensures that staff are trained and work to the limit of their credentials and to the full-scope of their job duties. The New Journeys FEP team works collaboratively with the client, family or other significant persons to provide state-of-the-art treatment for first episode psychosis. The program serves Chelan, Douglas, Grant, and Okanogan Counties.

Responsibilities

Supervision and Leadership Duties

Provides information to families and clients regarding the program, screening and intakes

Conducts community outreach and provides presentations on the program

Provides clinical supervision and structure for New Journeys FEP team, as well as support to other multidisciplinary team members

Supports ongoing training and quality improvement efforts

Responsible for ensuring the program meets the fidelity of the model, coordinating huddles of daily operations, reviewing reports, daily outreach, and scheduling/response to requests for service and intakes

Routine travel within Chelan and Douglas Counties with occasional travel to Grant and Okanogan Counties for community outreach, client care, and coordination with other organizations

Develops referral networks and strengthens community partnerships

Clinical Duties

Works with individuals, families, and groups as a clinician and collaborates with other members of the multidisciplinary treatment team

Teaches clients, families, and groups about psychosis and its treatment and demystifies counseling

Works with clients to reduce relapse by encouraging medication adherence when applicable and monitors early warning signs of relapse

Coordinate with Designated Crisis Responders (DCRs), hospitals, community providers, natural supports and other community providers as needed, providing strategic and technical guidance to the team

Qualifications
Perform other duties as assigned

Job Requirements
The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements
This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, hearing and adequate vision on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time.

Non-Physical Requirements
Education

Master’s degree in social work, counseling, clinical psychology, or a related field leading to eligibility for clinical licensure

Experience

Experience providing clinical supervision preferred

Knowledge and experience with evidence-based practices preferred

Special Skills

Knowledge of community mental health systems and requirements

Knowledge of community resources

Excellent verbal and written communication skills with the ability to develop rapport with clients and consumers

Ability to manage high detail clinical and administrative tasks

Ability to work independently and as a team member

Flexibility in scheduled work hours to accommodate evening hours as necessary

Strong computer skills, with familiarity with behavioral health databases and EMR (Electronic Medical Records) preferred

Licensure, Registration, Certification

Mental Health Counselor or Associate (LMHC or LMHCA), Independent Clinical Social Work or Associate (LICSW or LICSWA), Marriage & Family Therapist or Associate (LMFT or LMFTA) licenses or Licensed Agency Affiliated Counselor (LAAC) credential with the Washington State Department of Health within 120 days of hire

Valid Washington State driver’s license and minimum required liability insurance for WA State

Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

Employment Is Conditional Upon

Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Friday, 8:00am - 5:00pm

Wage Range: $97,520-$108,120 per year, depending experience

Benefits

13 paid holidays, 12 days of vacation, 12 days of sick leave per year

Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities

Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment

Basic Life Insurance paid 100% by Catholic Charities

Flexible Spending Account eligibility following 6 months of employment

Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment

Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft

Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools

Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

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