Program Manager - New Journeys

Position Summary

This position is responsible for the services and operations of the New Journeys FEP (First Episode Psychosis) program under the direction of the Outpatient Services Lead Manager. Administratively, this position will ensure that the program meets the administrative and financial expectations of the funding source by maintaining fidelity to the evidence‑based treatment model and completing monthly reports within expected timelines. Clinically, the role oversees clinical and administrative staff working within the Coordinated Specialty Care Model, ensuring staff are trained and work to the limit of their credentials and the full scope of their duties. The team works collaboratively with clients, their families, and significant others to provide state‑of‑the‑art treatment for first‑episode psychosis, helping patients establish personally meaningful goals and regain their lives. The program serves Chelan, Douglas, Grant, and Okanogan Counties.
Responsibilities

Supervision and Leadership Duties

Provides information to families and clients regarding the program, screening, and intake.
Conducts community outreach and provides presentations on the program.
Provides clinical supervision and structure for the New Journeys FEP team, and supports other multidisciplinary members.
Supports ongoing training and quality improvement efforts.
Ensures program fidelity, coordinates daily huddles, reviews reports, and manages outreach, scheduling, and responses to service requests and intakes.
Travels routinely within Chelan and Douglas Counties and occasionally to Grant and Okanogan Counties for community outreach, client care, and coordination with other organizations.
Develops referral networks and strengthens community partnerships.

Clinical Duties

Works with individuals, families, and groups as a clinician and collaborates with other members of the multidisciplinary treatment team.
Educates clients, families, and groups about psychosis and its treatment, and demystifies counseling.
Works with clients to reduce relapse by encouraging medication adherence when applicable and monitoring early warning signs.
Coordinates with Designated Crisis Responders, hospitals, community providers, natural supports, and other providers as needed, providing strategic and technical guidance to the team.

Performs other duties as assigned.
Qualifications

Physical Requirements

Requires the physical demands of sitting, standing, walking, bending, lifting or other work requiring low physical exertion.
Requires talking, hearing and adequate vision most of the time.

Education

Master’s degree in social work, counseling, clinical psychology, or a related field leading to eligibility for clinical licensure.

Experience

Experience providing clinical supervision preferred.
Knowledge and experience with evidence‑based practices preferred.

Special Skills

Knowledge of community mental health systems and requirements.
Knowledge of community resources.
Excellent verbal and written communication skills with the ability to develop rapport with clients and consumers.
Ability to manage high‑detail clinical and administrative tasks.
Ability to work independently and as a team member.
Flexibility in scheduled work hours to accommodate evening hours as necessary.
Strong computer skills, familiarity with behavioral health databases and Electronic Medical Records preferred.

Licensure, Registration, Certification

Mental Health Counselor or Associate (LMHC or LMHCA), Independent Clinical Social Work or Associate (LICSW or LICSWA), Marriage & Family Therapist or Associate (LMFT or LMFTA) licenses, or Licensed Agency Affiliated Counselor credential with the Washington State Department of Health within 120 days of hire.
Valid Washington State driver’s license and minimum required liability insurance for WA State.
Must be deemed insurable as determined by Catholic Charities’ liability insurance provider.

Employment is conditional upon

Being cleared by criminal background check and fingerprinting when required.

Work Schedule

Monday‑Friday, 8:00am – 5:00pm.
Benefits

13 paid holidays, 12 days of vacation, 12 days of sick leave per year.
Health insurance including medical and prescription coverage, with optional dental and vision insurance plans; majority of premiums paid by Catholic Charities.
403(b) retirement plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6months of employment.
Basic life insurance paid 100% by Catholic Charities.
Flexible Spending Account eligibility following 6months of employment.
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6months of employment.
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long‑term disability, accident, and ID theft.
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other well‑being tools.
Annual longevity awards begin at 5years of employment.
Equal Employment Opportunity Statement

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

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