Account Manager, Healthcare Congresses

Overview

OurCompany Unbridled puts people first, and it’s embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production and creative services. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.
Job Description

The qualified candidate for Account Manager will have long-term career goals within pharmaceutical congress and medical meeting and event management with the intent of maintaining and growing business, as well as, managing an account team as it pertains to assigned accounts. They will be equipped with the experience, as well as motivated, to consult strategically with pharma clients to promote Unbridled services, develop business within the client account and expand Unbridled’s exposure to other new business. They should be extremely self-motivated, driven, committed and a dedicated team player. This position will focus on domestic and international pharmaceutical clients and must understand the lifecycle of commercial meetings on a global scale, HCP/customer engagement meetings, and congresses.
Successful Candidates Will Have the Following

7+ years domestic and international meeting or event planning experience, including management and oversight of projects
Pharma congress management experience
Consult clients on strategic congress planning and management
Experience in US and international congresses, satellite symposia, and exhibitions
On-site operation including staff management at large-scale congress events
Thorough understanding of hotel spend caps, regulatory codes, HCP, EFPIA, and pharma codes
Thorough understanding of regulatory sign-off within a healthcare company
Understand HCP reporting and reimbursements
Familiar with the lifecycle of drug development and congress strategy alignment
Familiar with the cadence of pharmaceutical meetings and congresses
Know the acronyms and terms used in pharmaceutical companies
Managed high-volume accounts with a combination of long and short lead times
Hotel contract negotiation
Hotel sourcing through Cvent
Menu planning in a regulated environment
Meeting space management and ancillary meeting space management
Budget creation and management
Cost savings tracking
Quarterly and end-of-year reporting
Vendor management
Attendee registration
Rooming list management
Transportation/manifest management
Agenda design, content, production services and video production
Expert level proficiency working within Cvent
Excellent, professional business communication skills—written, presentation, client contact
Ability to manage a team of employees and oversee teams on larger or complex client-specific projects while effectively delegating tasks
Travel-savvy – ability to travel 1-2 weeks per month (varies by client requirements)
Preferred, but not required

Industry Affiliations – MPI, PCMA, SITE, others
What You Would Be Doing at Unbridled

Develop and maintain strategic global client relationships with pharma congress stakeholders while delivering high quality work
Ensure health of client accounts
Develop account standards and processes while holding team accountable
Maintain and grow account business and actively participate in renewal process
Ensure quality performance of project teams assigned to specific projects
Communication with clients at all levels of organizations, written and verbal
Financial responsibilities: create program budgets, participate in program reconciliation, ensure understanding of client financial objectives year over year, develop and maintain fiscal forecasts for each account
Understand MSAs and SOWs
Oversee online registration process and website development
Actively work in Cvent to drive forward planning strategy
Delegate tasks such as rooming list management while maintaining quality standards
Ensure program resume is created and accurate
On-site staffing management, maintaining standards of service and image
End-of-year reporting to include summary of congresses booked, destinations, attendees, cost per program by deliverable, cost savings, etc.
Must embody the Unbridled brand and culture, including character, change, credibility, and community
Comprehensive Benefit Package

Unbridled provides a comprehensive benefits package to all employees, including perks and work-life integration. The package includes:
Salary Range: $75,000 - $80,000+ commission
Health & Dental Insurance
Vision Insurance, FSA & HSA Plan Options
Life, Short-Term & Long-Term Disability Insurance
401k Plan with Discretionary Company Match
Employee Loan Program
PTO: 4 weeks of PTO/Sick Leave, 7 holidays, 3 floating holidays, flex holiday week, 3 days community service leave
Milestone anniversaries & sabbaticals
PTO Exchange Program
Paid Family & Medical Leave
Monthly Parking Pass
Professional Therapy Benefits
Voluntary Pet Insurance
Cell Phone Allowance
There is no application deadline for this position. Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact recruiting@unbridled.com.

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