PM Front Desk/Reservations Manager

Mt. Olympus in Wisconsin Dells is hiring a PM Front Desk/Reservations Manager

DUTIES AND RESPONSIBILITIES:

Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter
*Other duties as assigned.

Schedule: 2nd Shift, 3:00-11:00 pm or 4:00pm - 12:00am.

Front Desk Manager Requirements:

Previous supervisory/management experience
Previous Contact Center or Front Desk Experience
A professional attitude is required at all times
Open to work in a high paced environment
Exceptional oral and written communication
Must be able to handle customer complaints and concerns
Must be familiar with Microsoft Office and Google Docs
Able to multitask
Must be able to maintain and present a professional appearance at all times.
Must possess excellent time management skills and be on time for work.
Must be a team player and able to provide superior customer service.
Must have reliable transportation and able to work weekends and Holidays
What We Offer:

On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
Flexible Schedules!
Employee discounts on hotel rooms, retail and food
Company-wide outings
Employee Referral Program
Full Time Employees are Eligible for Benefits:
Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/