PM Front Desk/Reservations Manager

Mt. Olympus in Wisconsin Dells is hiring a Front Desk Manager!

Duties and Responsibilities:
The Front Desk Manager supports the Hotel Management Team and is responsible for ensuring superior customer service for our guests. As a Front Desk Manager, you will oversee our front desk staff. Primary responsibilities include resolving guest complaints, handling credit card and cash transactions, maintaining department approved quality assurance programs, monitoring room occupancy and availability, and monitoring systems that are set up within the reservations department to ensure prompt, friendly and accurate handling of phone calls and guest interactions.

Other duties as assigned.

Requirements:

Previous Contact Center or Front Desk Experience

A professional attitude is required at all times

Open to work in a high paced environment

Exceptional oral and written communication

Must be able to handle customer complaints and concerns

Must be familiar with Microsoft Office and Google Docs

Able to multitask

Must be able to maintain and present a professional appearance at all times

Must possess excellent time management skills and be on time for work

Must be a team player and able to provide superior customer service

Must have reliable transportation and able to work weekends and Holidays

Benefits:

On Demand Pay- Get Paid the Same Day you Work!

Fun and Exciting Work Environment!

FREE Waterpark Park & Theme Park Passes (based on resort occupancy)

Flexible Schedules!

Employee discounts on hotel rooms, retail and food

Company-wide outings

Employee Referral Program

Full Time Employees are Eligible for Benefits:

Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment

401K and Paid Time Off after 1 Year of Employment

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