General Manager Job Description
KidStrong helps parents build stronger, smarter, high‑character kids. Our team consists of certified professionals in child development, physical education, former athletes, personal trainers, and pediatric occupational and physical therapists. The position will operate from Tuesday through Saturday and supports opening 3 to 5 new centers in the San Antonio market.
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
What We Expect
- Ability to work in a fast‑paced environment while overseeing operational functions and driving sales and memberships.
- Provide leadership, daily sales, and member relations at the center.
- Solid understanding of sales and operational excellence; must execute lead‑generation and marketing strategies to increase sales and engage with members and parents.
- High‑caliber organization and self‑motivation to meet and beat goals.
- Salaried position with performance‑tied raises; not a typical 9‑5 job.
- Flexible and adaptable to shift hours to ensure optimal center operation and timely communication with leads and members.
General Manager Responsibilities
- Provide excellent leadership and management to create a positive, successful environment for staff and clients.
- Properly manage and exceed all KidStrong sales and operational budgets.
- Oversee the sales process and systems.
- Work closely with the Head Coach to ensure staff and center are supported.
- Build and maintain class size through scheduling optimization.
- Model all center activities through self‑involvement.
- Communicate with coaches regarding trials and prospective member specifics.
- Respond promptly to corporate or owner requests and client or lead inquiries.
- Maintain daily social‑media updates according to brand rules.
- Enforce corporate policies, business practices, systems, and processes.
- Ensure front‑desk systems are followed: Member Check‑In, telephone inquiries, guest registration, cash handling, delinquent account procedures, customer‑care calls, and change requests.
- Coach a minimum of four KidStrong classes weekly, as needed.
- Provide and maintain the highest level of customer service.
- Make effective decisions regarding customer‑service issues.
- Ensure the facility is clean, maintained, and operationally sound with the Head Coach.
Requirements
- Associate or Bachelor’s degree in business, education, or related field.
- At least 2–3 years of management experience, including oversight of all aspects of company management.
- At least 2–3 years of sales experience.
- Ability to work a flexible schedule, including full Saturdays.
- Promotion‑oriented mindset and ability to schedule trials through company vetting.
- Understanding of performance metrics (KPIs), revenue, inventory, payroll, cost controls, and facilities maintenance.
- Strong multi‑tasking, client and staff concerns management, and self‑starter skills.
- Excellent verbal and written communication skills.
- Ambitious spirit with open, participative leadership style and drive for excellence.
- Strong work ethic, integrity, and professional demeanor.
- Proficient in Google Workspace products.
- Preferred experience in child and fitness industry management.
Experience
- Management: 2 years (Required)
- Leadership Development: 2 years (Required)
- Customer Service: 2 years (Required)
- Phone stamina: 20+ hours of calls per week (~300 calls per week)
Compensation
- $44,000 – $48,000 per year
- 2 weeks PTO
- Medical, Dental, and Vision insurance
Our People
- Great people to work with.
- Personal and professional growth opportunities.
- Make an impact.
KidStrong is a private child‑development training center focused on brain, physical, and character development for children aged walking through 11 years old. KidStrong offers a science‑based curriculum that is parent‑focused and taught by professionals.
This franchise is independently owned and operated by a franchisee. Applications should be submitted directly to the franchise location. All hiring decisions will be made by the franchisee's management.
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