F&B Service Manager- Summer on Music Lane

Organization – Hotel Magdalena
The Food & Beverage Service Manager will manage all employees engaged in preparing and serving food and oversee restaurant & bar operations. The manager is responsible for staffing, menu planning, maintaining the restaurant and bar ambiance, and ensuring the highest level of guest satisfaction and food quality expected by Bunkhouse guests.

Key Responsibilities

Ensure all Employees adhere to dress code policies for their scheduled shift

Compile and balance cash receipts at the end of the day or shift

Resolve customer complaints regarding food service

Train and supervise workers in food preparation, and in service, sanitation and safety procedures

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards

Observe and evaluate work procedures in order to ensure quality standards and service

Schedule staff hours and assign duties, responsibilities and workstations in accordance with work requirements

Ensure guests receive indulgent service by maintaining a properly staffed restaurant

Monitor employee and patron activities to ensure liquor regulations are obeyed

Demonstrate a working understanding of labor cost control through effective scheduling and proactive management

Establish cost improvement objectives and implement action plans

Follow inventory standards and procedures to consistently conduct an accurate inventory

Perform personnel actions, consulting with HR and other managers as necessary

Ensure staff has a complete understanding of their job requirements and training before holding them accountable for results

Maintain awareness of documentation needed and retained in employee files

Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities

Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

Maintain a high level of cleanliness and safety in the work area

Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Ensure that all equipment is maintained in good, safe working condition

Maintain an increased awareness of safety issues throughout the property

Keep abreast of safety and emergency procedures and OSHA requirements

Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Must be able to work indoors and outdoors in varying weather conditions, including heat, humidity, and direct sunlight.

Requires flexibility to work mornings, evenings, weekends, holidays, and during peak business periods, including seasonal demand, special events, and high-occupancy periods.

Schedule may vary based on operational needs and may require extended hours during holidays, peak industry travel seasons, and other periods of increased guest volume.

Fast-paced environment with frequent interaction with guests, team members, and vendors.

May be required to respond to operational issues and guest needs outside of regular business hours.

High School diploma or general education degree (GED). College Degree preferred.

Two (2) years related experience in hospitality or service industry.

Must be able to speak, read, write and understand the primary language(s) of the workplace.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of co-workers and sister property staff.

Ability to create documents in Excel and Word.

Ability to understand other computer programs (i.e. Property Management System and Point of Sale).

Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals.

Benefits

Medical, Dental, Vision, 401K with company match

Free room nights, Discounted and Friends & Family Room Rates

Generous Paid Time Off

Work-life benefits including wellbeing initiatives such as a complimentary Headspace

Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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