i-team Civic Designer, Montgomery, AL (Montgomery Innovation Team)

The Bloomberg Center for Public Innovation at Johns Hopkins University seeks a Civic Designer to support a new Montgomery Innovation Team, deploying design-based innovation approaches to support the team’s work.

Specific Duties & Responsibilities

Guide i-team colleagues, together with collaborators in government and the community, through a rigorous innovation process, including research, synthesis and framework development, idea generation, prototyping, and testing.

Design, plan, and deliver qualitative "design" research.

Make research findings relevant and impactful through a variety of formats such as slide decks, stories, videos, experiences, exhibits, and design artifacts like journey maps, service blueprints, and personas.

Employ user research best practices to create a seamless experience for city leaders, and collaborators in government and the community.

Develop templates, tools, and methods that government can use to improve service and program delivery.

Create visual frameworks—like journey maps, service blueprints, and ecosystem maps— that help clarify complex challenges in human behaviors, relationships, workflow, and processes.

Engage and collaborate deeply with local community organizations dedicated to improving air and water quality, growing economic opportunities, and boosting clean energy and infrastructure.

Plan and execute co-creation workshops with stakeholders to propose the most viable solution for the given problem.

Stay up to date with trends in civic design and public innovation and develop materials spreading best practices and cutting‑edge research and participate in a community of practice with i‑teams in other cities.

Prepare reports, summaries, presentations, visuals, recommendations, and other work products and present to city leaders, community members, BCPI staff, and other partners.

Support the i-team and other city government colleagues in agile ways of working, including a high proficiency in using tools like Slack, Figma, Miro, Google Workspace, and work management software like Asana.

Special Knowledge, Skills & Abilities

Ability to use and apply an intentional civic design process that includes research, ideation, and delivery with key stakeholders and community members centered in the process.

Knowledge of design-based innovation methodologies, including expertise in determining when and how to use specific approaches, frameworks, deliverables, and facilitation methods.

Superior organizational skills and ability to set priorities and respond quickly as priorities change.

Strong interpersonal skills with an ability to build good relationships with peers and to interact with varied stakeholders.

Excellent verbal and written communication skills and ability to collect and synthesize information and provide summary reports.

Excellent content creation and writing skills.

Ability to manage multiple projects simultaneously and meet tight deadlines.

Ability to work both cooperatively within a team and independently.

Minimum Qualifications

Bachelor's Degree in a related discipline.

Five years of design experience, including instructional, strategic, business, and product design, or related experience.

Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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