Inside Sales Manager

The Customer Service Managers is responsible for managing inside sales activities of organization by performing the essential duties and responsibilities personally or through subordinates.
Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:
Developing and implementing strategic sales plans to address customer requirements
Directing sales forecasting activities and setting performance goals accordingly
Providing data and sales forecasts in materials for production scheduling and material requirements
Assisting Sales in reviewing or performing market analyses to determine customer needs, price schedules, and discount rates
Directing staffing, training, and performance evaluations to develop and improve the inside sales function
Providing sales statistics to assist sales managers and sales staff to formulate policy in promoting sales
Analyzing and controlling expenditures of the department to conform to budgetary requirements
Assisting other departments within organization to prepare or distribute manuals, product brochures, and technical publications
Assisting Sales in preparing periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
Assisting in new product research, customer requirements, and market trends
Managing and directing inside sales personnel; leading overall direction, coordination, and evaluation; carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws
Interviewing, hiring, and training employees; planning, assigning, and directing work
Appraising performance, rewarding and disciplining employees addressing complaints and resolving problems
Performing other work-related duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)

Bachelor’s Degree or four to ten years related experience and/or training, or equivalent combination of education and experience
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

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