Principal Customer Solutions Manager, Healthcare & Life Sciences

Principal Customer Solutions Manager, Healthcare & Life Sciences
Job ID: 10438883 | Amazon Web Services, Inc.

Amazon Web Services (AWS) is seeking a Principal Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will help HCLS customers realize business value by accelerating their cloud and AI transformation journeys.

As a Principal CSM, you will serve as a strategic partner and trusted advisor to some of the world's leading Healthcare & Life Sciences companies. You will work backwards from customer business objectives, leverage AWS best practices developed over thousands of engagements, and design and execute end‑to‑end cloud adoption experiences that deliver measurable outcomes.

You will own and drive execution excellence across the customer's cloud journey, spanning technical, operational, organizational, and educational dimensions. You will engage C‑level executives, VP‑level technology leaders, and cross‑functional teams to align AWS investments with business priorities, accelerate AI adoption, and ensure customers capture the full potential of AWS's industry‑leading services.

Key Responsibilities

Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices

Own the end‑to‑end customer transformation strategy, connecting technical execution to measurable business outcomes (efficiency gains, cost savings, revenue acceleration, time‑to‑market improvements)

Design and drive strategic initiatives including large‑scale migrations, AI/ML adoption, data analytics modernization, and digital transformation programs specific to Life Sciences workflows

Establish success criteria and track value delivery against customer business objectives

Define strategic opportunities and understand associated business and technical risks across the customer's cloud journey, including migrations, modernization, new builds, and co‑innovation

Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous and changing environments

Establish and mature operating models and governance structures to drive scale and long‑term success through the application of AWS frameworks and mechanisms

Orchestrate cross‑functional delivery across sales, solutions architecture, enterprise support, professional services, product engineering, and AWS partners

Earn trust across the customer's organization, from technical practitioners to C‑suite executives

Serve as the customer's cloud journey coach and voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams

Lead executive briefings, roadmap reviews, and business outcome alignment sessions

Influence technical and business stakeholders to drive alignment on cloud adoption and AI strategies

Build domain expertise, develop understanding of industry use‑cases and solutions, solve customer problems using AWS services and mechanisms

Engage credibly in technical discussions spanning cloud architecture, AI/ML, real‑world data analytics, and scientific computing

Guide customers on AWS services and best practices when specialized resources are unavailable, leveraging AI‑augmented tools to address technical depth gaps

Stay current on emerging technologies and industry trends in healthcare and life sciences

Basic Qualifications

15+ years of leading complex, large‑scale, IT, technical or engineering programs experience

Bachelor's degree in Science, Technology, Engineering, Math, or a related field

Experience with cloud transformation programs including migrations, modernization and AI/ML implementation

Effective communication skills (active listening, verbal, written, and presentation) including executive‑level presentations, and technical content delivery

10+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technology experience

Preferred Qualifications

Experience in or deep familiarity with Healthcare & Life Sciences industry

AWS certification(s) and/or hands‑on experience with AWS services (compute, AI/ML, analytics, security, data)

Experience driving AI/ML adoption programs, GenAI implementations, and data strategy

Demonstrated ability to influence without authority across matrixed organizations

Track record of delivering transformation outcomes for Fortune 500 or enterprise customers

Benefits
Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: April 3, 2026 (Updated about 3 hours ago)

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