Principal Customer Solutions Manager, Healthcare & Life Sciences

Position Overview
Amazon Web Services (AWS) is seeking a Principal Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will help HCLS customers realize business value by accelerating their cloud and AI transformation journeys.

Key Responsibilities

Serve as a strategic partner and trusted advisor to HCLS organizations, working backwards from customer business objectives.

Own and drive execution excellence across the customer's cloud journey, spanning technical, operational, organizational, and educational dimensions.

Engage C-level executives, VP-level technology leaders, and cross-functional teams to align AWS investments with business priorities, accelerate AI adoption, and ensure customers capture the full potential of AWS's industry-leading services.

Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices.

Own the end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes such as efficiency gains, cost savings, revenue acceleration, and time-to-market improvements.

Design and drive strategic initiatives including large-scale migrations, AI/ML adoption, data analytics modernization, and digital transformation programs specific to Life Sciences workflows.

Define strategic opportunities and understand associated business and technical risks across the customer's cloud journey, including migrations, modernization, new builds, and co-innovation.

Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous and changing environments.

Establish and mature operating models and governance structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, product engineering, and AWS partners.

Earn trust across the customer's organization, from technical practitioners to C-suite executives.

Serve as the customer's cloud journey coach and voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.

Lead executive briefings, roadmap reviews, and business outcome alignment sessions.

Influence technical and business stakeholders to drive alignment on cloud adoption and AI strategies.

Build domain expertise, develop understanding of industry use-cases and solutions, and solve customer problems using AWS services and mechanisms.

Engage credibly in technical discussions spanning cloud architecture, AI/ML, real-world data analytics, and scientific computing.

Guide customers on AWS services and best practices when specialized resources are unavailable, leveraging AI-augmented tools to address technical depth gaps.

Stay current on emerging technologies and industry trends in healthcare and life sciences.

Qualifications

15+ years of leading complex, large-scale IT, technical or engineering programs.

Bachelor's degree in Science, Technology, Engineering, Math, or a related field.

Experience with cloud transformation programs including migrations, modernization and AI/ML implementation.

Effective communication skills (active listening, verbal, written, and presentation) including executive-level presentations and technical content delivery.

10+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.

Experience in or deep familiarity with Healthcare & Life Sciences industry (preferred).

AWS certification(s) and/or hands-on experience with AWS services (compute, AI/ML, analytics, security, data).

Experience driving AI/ML adoption programs, GenAI implementations, and data strategy (preferred).

Demonstrated ability to influence without authority across matrixed organizations (preferred).

Track record of delivering transformation outcomes for Fortune 500 or enterprise customers (preferred).

EEO Statement
AWS is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Compensation & Benefits

USA, MA, Boston – $182,800.00 – $247,300.00 USD annually

USA, NY, New York – $201,000.00 – $272,000.00 USD annually

USA, VA, Herndon – $182,800.00 – $247,300.00 USD annually

Amazon package includes sign-on payments and restricted stock units (RSUs).

Benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and supplemental options), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.

Company
AWS – Amazon Web Services, Inc.

Job ID: A10438883

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