SERV Writer hrl ft

Location: Portland, OR 5555 N Lagoon Ave, 97217, USA

We are seeking a reliable and organized Service Writer to join our diesel service team. The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow within the shop. This role requires strong customer service skills, attention to detail, and the ability to manage multiple service orders in a fast-paced environment.

Essential Duties

Greet customers and collect detailed notes about service concerns

Create, open, and manage repair orders

Communicate repair needs, timelines, and estimates to customers

Coordinate with diesel technicians to ensure accurate diagnosis and repair

Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions

Order parts and materials as needed

Review completed work orders for accuracy and proper billing

Maintain organized records of service history

Ensure compliance with company policies and safety procedures

Assist with general administrative tasks to support shop operations

Qualifications

High school diploma or equivalent

Previous experience as a service writer, service advisor, or shop coordinator preferred (diesel or heavy equipment industry a plus)

Strong communication and customer service skills

Ability to multitask and work efficiently in a fast-paced environment

Strong organizational and problem‑solving skills

Ability to interpret technician notes and convert them into customer‑friendly explanations

Physical Requirements

Ability to work in a shop environment

Ability to lift up to 50 lbs

Occasional walking between office and service bays

Health, dental, and vision insurance available

Paid time off starts accruing immediately

401K Plan Options + Company Match

Legal
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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