Retail Sales & Services Administrator

Retail Sales & Services Administrator

The Retail Sales & Services Administrator provides reporting, program management, and coordination support to the Retail Sales & Services Director and branch network. This role supports sales performance, manages key retail programs, tracks results, and helps drive consistency and execution across branches. The position plays a critical role in enhancing the overall customer experience and supporting sales initiatives across the Consumer Bank.
Key Responsibilities

Data Analysis & Reporting
Develop and maintain KPI dashboards, performance scorecards, and leaderboards for branches and regions
Analyze sales data, trends, and performance metrics to support leadership decision-making
Partner with leadership to track outcomes of sales initiatives and campaigns
Identify performance gaps and escalate insights to leadership
PIS & LBE Program Management
Manage the Licensed Bank Employee (LBE) Program, including lead routing, activity tracking, and performance monitoring
Serve as the primary point of contact for the Provident Investment Services (PIS) partnership
Monitor referral volume, appointment conversion, and revenue performance
Facilitate regular meetings with leadership to align on strategy and execution
Support branches by removing barriers and ensuring program expectations are met
Strategy & Communications
Partner with leadership to develop retail sales strategies
Create presentations, campaign materials, and communications for the Consumer Bank
Maintain and update the branch sales intranet page
Skills and Qualifications

35 years of experience in banking, retail sales, or a related environment
Experience supporting or leading sales initiatives preferred
Bachelor's degree in Business, Marketing, Finance, or equivalent experience
Knowledge of retail banking products (checking, savings, consumer loans, credit cards, digital banking)
Strong organizational, analytical, and attention-to-detail skills
Ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills
Other duties may include:
Prolonged sitting
Lifting from 5 to 10 lbs. (printer paper, storage boxes)
Occasional bending or overhead lifting (storing files or boxes)
Work is performed in a normal office environment
Noise levels are usually moderate
May also involve travel to customers and/or property locations
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details: $33.23 - $41.54/hourly
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.