Sales Consultant – La-Z-Boy Furniture Galleries

Job Summary

Position: Sales Consultant – La-Z-Boy Furniture Galleries
Location: Sterling Heights, MI
Compensation: Base + Unlimited Commission
Responsibilities

Drive sales and contribute to store sales goals by selling furniture, accessories, and services.
Promote the Design program and assist the Designer to achieve established sales goals.
Consistently execute the La-Z-Boy selling process and provide a favorable experience to all customers.
Develop and utilize sales skills and principles—including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and continued contact with current and potential customers.
Maximize store promotions, marketing initiatives, and grassroots programs.
Schedule professional home consultations to present customized room designs and recommend samples, furniture, tables, and accessories.
Support design‑related functions in the store and champion the established company guidelines.
Provide highest level of customer service, using good service skills, product knowledge, and the selling process.
Use the Podium system to ensure customer satisfaction, follow‑up, and future contact.
Support incoming phone calls, emails, and resolve customer issues or complaints with appropriate solutions.
Assist in training and coaching new peers on product knowledge and selling skills.
Maintain visual appearance of the store, including displays, tagging, catalogs, and general cleanliness.
Accurately complete order records, collect deposits and fees, and maintain customer information.
Schedule deliveries with customers and manage the shop’s opening and closing procedures.
Qualifications

High school diploma or equivalent.
Previous selling experience and strong ability to close a sale.
Excellent communication, customer‑service, and organizational skills.
Strong interpersonal skills to build rapport and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time, conflicting priorities, and work in a team.
Willingness to work scheduled hours, evenings, weekends, and holidays as required.
Initiative to meet assigned goals and maintain strong attention to detail.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Bachelor’s degree in business or related field is preferred.
Compensation and Benefits

Training Pay: $15 per hour for 2–6 weeks (no commission).
Post‑Training Base Pay: $11 per hour (varies by location).
Commission: Uncapped on written sales—3% on Design sales and 2% on other sales.
Quarterly bonus opportunity of $1,500 based on meeting individual sales goals.
Average annual earning potential after training: $55,000 – $75,000+ (inclusive of base, bonus, and commission).
Medical, Vision, Dental, and Basic Life Insurance.
401(k) retirement plan with company match up to 6%.
Paid time off: 9–11 paid holidays per year, two weeks prorated vacation for new hires, and personal or state‑mandated sick time for eligible employees.
Equal Opportunity Employer Statement

At La-Z-Boy Incorporated, we are an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you require reasonable accommodations due to a disability, please request them by emailing recruiting@la-z-boy.com or calling 734‑242‑1444.

#J-18808-Ljbffr