Primary Account Owner

Primary Account Owner

Job Category: Customer Service
Full-Time
On-site Cedar Rapids, IA, USA
Job Details

Description

JOB FAMILY SUMMARY: Capacity operations professionals plan, coordinate, and optimize how CRST uses its equipment, drivers, and resources. They align capacity with customer demand to ensure on-time delivery and maximize profitability.
JOB SUMMARY: Responsible for responding to and/or managing inquiries, complaints and feedback from customer accounts. This may include providing support through various channels such as in person, phone, email or social media. They must be able to communicate effectively, understand the customer's needs and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
SCHEDULE: Monday through Friday 7AM - 4PM
LOCATION: Onsite Cedar Rapids, IA
ESSENTIAL DUTIES & RESPONSIBILITIES:
Grow and manage a current portfolio of accounts
Through prospecting, actively engage new customers through the internet, phone, social media, referrals and networking that result in obtaining transportation shipments from customers
Identify, negotiate and close sales opportunities through learning and assessing customer needs then proposing and implementing aligned solutions
Set and meet sales goals and objectives set by leadership
Ensure customer billing and payment processes efficiently
Use excellent oral communication and best practices in customer service when interacting with customers
CRST CORE VALUE: Safety at the Core of All We Do

Integrity in Every Decision and Action

Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO STATEMENT: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.
Qualifications

Skills

Complex Problem Solving: Expert
Critical Thinking: Expert
Judgment and Decision Making: Expert
Negotiation: Expert
Persuasion: Expert
Service Orientation: Expert
Speaking: Expert
Education

Preferred: Associates or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.