Associate Account Manager - Festivals and Greenfields

Overview
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of events – from concerts and festivals to sports and theatre – at iconic venues worldwide. Since 2011 we have pushed the industry forward and improved experiences for fans, making it easier to discover events, find the perfect seats, and enjoy unforgettable live entertainment. We continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients. We’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role
The Associate Account Manager for the Festivals and Greenfields team is the primary relationship and project manager for a portfolio of clients and is responsible for general operational support and overall client satisfaction. Responsibilities include being a primary point of contact for all client-related operational matters, excellent customer service, troubleshooting and resolving issues, and liaising between clients and cross-functional internal teams to ensure the timely and successful delivery of our technology and service solutions.

What You’ll Do

Build positive relationships with key individuals in client accounts to ensure high levels of satisfaction and contract renewals.

Foster teamwork among company departments to meet account performance goals and exceed client expectations.

Client management, the primary point of contact and relationship holder with the client including client communications, conflict resolution, and compliance on deliverables.

Educate clients on AXS products and best practices to ensure their complete understanding.

Guide client-related activities such as onsales, on-site deployments, and new product launches.

Support Client Services and Implementation Management on an as-needed basis.

Provide on-site support for on-sales and events.

Provide reports to key management with input on all account activity, including status and call reports.

Track and stay updated on all client support requests and responses, flag/escalate outstanding items, and communicate with clients with status updates on solutions and delivery dates.

Collaborate with Product Management and Client Services teams to maintain a continuous knowledge of product features and functionality.

What You’ll Bring

BA/BS Degree (4-year) in business, communications, marketing or related field.

2+ years in the ticketing/live entertainment industry and/or client account management in software industry.

Proficient aptitude for technology and solving challenging problems.

Familiarity with using ticketing systems and platforms.

Good communication skills – both written and verbal – with the ability to create customized communications for specific internal and external audiences.

Ability to oversee projects and maintain organization.

Basic understanding of database management and reporting.

Exposure to the entertainment industry and AXS products is advantageous.

Ability to stay composed, patient, and detail-oriented in high-pressure situations.

Interest in live events – including concerts, festivals, and sporting events – with the ability to stay updated on industry trends.

Dedication to customer satisfaction.

Skill in streamlining processes and communication among multiple clients, while staying aligned with other Account Managers.

Pay, Bonus & Benefits
Pay Scale: $57,000 - $62,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time employees receive a comprehensive benefits package including medical, dental and vision insurance, paid holidays, vacation and sick time, basic life insurance, voluntary life insurance, parental leave, 401(k) with employer match, flexible spending and health savings account options, and wellness offerings. Benefits are available on the first day of employment.

Employer does not offer work visa sponsorship for this position.

What’s in It for You?

Extraordinary People – we’re not kidding!

Meaningful Mission – helping revolutionize an industry and deliver better experiences for fans and clients around the world.

Development and Learning – opportunities for learning and leveling up through training and education reimbursement.

Community & Belonging – Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth, plus volunteer opportunities and community engagement programs.

More About AXS
AXS, a subsidiary of AEG, sells millions of tickets annually for 1600+ venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, AXS employs more than 900 professionals in multiple locations worldwide. We value a diverse and authentic workplace and encourage candidates who are excited about the role to apply even if they do not meet every listed requirement.

More About AEG
For more than 20 years, AEG has transformed sports and live entertainment. We host more than 160 million guests, promote more than 10,000 shows, and present more than 22,000 events worldwide. We are committed to innovation, artistry, and community, with a focus on sustainability and inclusive practices. We are an equal opportunity employer and do not discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, disability status, or other protected statuses. We may modify job descriptions as needed.

AEG is an equal opportunity employer. We comply with all applicable federal, state and local employment laws in making hiring decisions.

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