PROGRAM SUPERVISOR

DEPARTMENT OF ECONOMIC SECURITY
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

PROGRAM SUPERVISOR
Job Location:
Division of Employment and Rehabilitation Services (DERS) / Rehabilitation Services Administration (RSA) 9801 North 7th Street, Phoenix, Arizona 85020

Posting Details:
Salary: $28.0288 hourly ($58,299.90 annually)
Grade: 22
Closing Date: Open until sufficient resumes are received
This position may be available for remote work within Arizona (minimum 2 days per week in the office/hoteling).

Job Summary:
DES is looking for an experienced and highly motivated individual to join our team as a Program Supervisor with the Rehabilitation Services Administration (RSA). This position is responsible for providing direct supervision to Vocational Rehabilitation staff including hiring, training, coaching, evaluating, and performing disciplinary action when necessary. The position is responsible for monitoring case management practices to ensure compliance with RSA policies and procedures. This position also completes unit reports and analyzes and interprets case management reports to determine a course of action. Travel will be required for client meetings, outreach/events, office coverage.

Travel will be required for State business. The position requires a current, valid class‑appropriate driver’s license, completion of all required training, and successful passing of all necessary driver’s license record checks.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our agencies, employees may participate in the State’s Remote Work Program and work remotely within Arizona, unless an exception is authorized in advance.

Job Duties:

Providing direct supervision to Vocational Rehabilitation staff, including hiring, training, coaching, evaluating, and performing disciplinary action when necessary.

Monitoring case management practices to ensure compliance with RSA policy and procedure.

Reviewing and approving Vocational Rehabilitation client cases and conducting quality assurance reviews.

Representing Rehabilitation Services Administration (RSA) in the community and on boards, committees, and work groups.

Facilitating regular team meetings, discussions, and case staffing; assigning workloads and duties.

Completing unit reports, analyzing and interpreting case management reports to determine a course of action.

Knowledge, Skills & Abilities (KSAs):

Knowledge of federal and state laws and regulations for Vocational Rehabilitation, rehabilitation principles and practices, and reporting requirements.

Knowledge of various disabilities and effective case management techniques.

Knowledge of counseling techniques.

Knowledge of effective management and supervisory techniques.

Skill in leadership, problem solving, decision making, and negotiating.

Skill in analyzing, evaluating, and interpreting data to implement solutions.

Skill in oral and written communication.

Ability to work with a diverse group of stakeholders.

Ability to prioritize tasks, provide leadership, and team‑build.

Ability to establish and maintain effective working relationships.

Selective Preference (Preferred Qualifications):
Commission on Rehabilitation Counselor Certification (CRCC) preferred.

Pre-Employment Requirements:

Master’s degree in Rehabilitation Counseling or related field; plus one year experience, paid or unpaid, working with individuals with disabilities.

One year of supervisory or management experience.

Candidate will be subject to a search of both the Child Protective Services Central Registry and the Adult Protective Services Registry.

Candidate must obtain a valid Level One Arizona fingerprint clearance card before the first day of employment.

Successful completion of background and reference checks; employment is contingent upon completion of the above process and the agency’s ability to reasonably accommodate any restrictions.

All newly hired State employees must successfully complete E‑Verify.

Benefits:

Affordable medical, dental, life, and short‑term disability insurance plans.

Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans.

10 paid holidays per year.

Paid vacation and sick time.

Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child.

Deferred compensation plan.

Wellness plans.

Tuition Reimbursement.

Stipend Opportunities.

Infant at Work Program.

Rideshare and Public Transit Subsidy.

Career Advancement & Employee Development Opportunities.

Flexible schedules to create a work/life balance.

Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan, and the Long‑Term Disability (LTD) program after a 27‑week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. Employees also have the option to participate in a voluntary deferred compensation program.

Contact:
For questions about this career opportunity, please contact Erinn Clanton at (602) 809‑9066 or email eclanton@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 809‑9066 or emailing eclanton@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.

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