Operation Manager

Operation Manager
Location: Salt Lake City, USA

Division: Solutions

Employment Type: Full Time

Schedule: Overnight 6:00 pm – 6:30 am, 3 days on / 4 days off (3/12) and 4 days on / 3 days off (4/12).

Position Summary
Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site operations, including supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives.

Essential Duties and Responsibilities

Ensures the development of systems and procedures for managing operations, equipment, and products safely and profitably.

Manages operations to meet productivity and service goals and client SLA terms.

Drives continuous improvement initiatives and cost‑saving measures.

Meets client KPI's and quality system requirements.

Motivates, supervises, and disciplines team members; conducts performance evaluations.

Collaborates with Human Resources for hiring, training, and developing staff.

Provides results by leveraging the right people at the right time.

Keeps senior management and client representatives informed of critical operational issues.

Plans daily work schedule based on work orders and customer instructions.

Reorganizes warehouse space and allocates supplies and staffing as needed.

Ensures effective training and SOP compliance.

Maintains high motivation and customer satisfaction focus.

Supports SOP adherence and conducts staff meetings.

Management Information Systems

Trains team members on required information systems (e.g., WMS).

Purchases necessary computer software and hardware per corporate IT policies.

Stays current on hardware/software changes and client system proficiency.

Customer Management

Maintains high customer service standards across all functions.

Provides operational and administrative support to client accounts.

Maintains contact with functions and responds to requests.

Leads or attends meetings with key customers.

Coordinates supplier/customer visits to the site.

Promotes positive client relationships.

Budgeting & Financials

Supports creation of annual operating budget.

Manages controls to meet service level and operational performance goals within cost, revenue, and profit parameters.

Ensures budgeting and pricing comply with contract guidelines.

Equipment & Facilities

Manages sanitation, maintenance, security, housekeeping, safety, and equipment programs.

Ensures team members are trained on material handling equipment.

Recommends new technologies as applicable.

Safety

Achieves company safety goals (IFR, other metrics).

Audits warehouse for compliance with safety/security/quality principles.

Ensures adherence to all statutory Health and Safety requirements.

Other Duties

Works overtime as required.

Performs additional duties as assigned.

Supervisory Responsibilities

Manages warehouse operations supervisors and support staff.

Skills & Abilities
Education & Experience

High school diploma or GED required.

Bachelor's degree preferred.

7 years in logistics/distribution or related environment.

5 years in supervisory role.

Ability to work in unregulated temperatures (mild to moderate).

Computer Skills

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Proficient in applicable WMS systems.

Language Skills

English reading, writing, verbal; business level communication.

Other

Strong attention to detail; timely task completion.

Good organizational and personnel skills.

Good written and oral communication.

Leadership, supervision, and planning skills.

Flexible schedule including nights and weekends.

Participates in cross‑training activities.

Adaptable to change; thrives in fast‑paced environment.

Core Competencies
Leadership; Accountability; Business Acumen; Communication; Partnership; Developing Oneself; Developing Others; Drive for Results; Embracing Change; Problem Solving; Empowerment; Independent Contributor.

Physical Demands
Occasional handling and sitting; frequent bending; constant walking and standing; lift 21‑50 lbs; reach above shoulder, outward, squat or kneel.

Work Environment
Rarely exposed to fumes or airborne particles; noise level low to moderate.

Compensation
Base pay: $86,000.00 – $106,000.00 per year.

Benefits
Information on DSV benefits is available through the DSV Benefits Showcase.

Equal Opportunity Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin or other protected characteristics. If you require special assistance or accommodation, please contact Human Resources. DSV reserves the right to defer or close a vacancy at any time.

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