Programme Manager, Business Intelligence (GCM)

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Position Summary
The Global Business Intelligence Program Manager provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Team. Responsible for being the liaison/direct link for GCM to the wider IT and technical services organization to establish and deliver standardized global account reporting. Lead GCM and client partnership to shape strategic reporting suite for all programs to help harmonize operational standards through business insights management and analytics.

Key Responsibilities

Drive a ‘data first’ culture and strategic internal and external reporting scope while elevating the data approach for the Global Customer Management (GCM) Team.

Key member of the GCM Customer Enablement Team focused on account standardization and GCM / DSV compliance.

Drive and facilitate the global strategic planning process (roadmap) for business intelligence and reporting; track and ensure strategic initiatives are delivered and measured to meet customer goals.

Leverage BI tools to collect large data sets, interpret data, identify trends and patterns that contribute to continuous improvement opportunities.

Own central data lake approach and design Reports & Dashboards based on business needs; understand operational processes and related flows.

Collaborate with GCM CoE colleagues to align key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc.

Act as senior technical expert ensuring global standardization of reporting; ensure all reports are online, accurate, and aligned with current business requirements.

Support continuous improvement and change management lifecycle; partner with operations to identify, design, and implement requested cases for continuous improvement and innovation initiatives; present findings to business leadership and measure impact.

Train end users on report interaction, dashboards, etc.

Build, maintain and manage relationships across all levels of the organization and act as the technical interface at global level to operations and stakeholders on the customer side.

Drive reporting connections and performance across all sites globally in the account through continuous auditing, key metric monitoring and escalations of risks/issues.

Communicate proactively across business units and organizational layers to gain feedback, buy‑in and alignment; guide Business Analysts to align and contribute to standardization.

Skills & Abilities
Education & Experience

7+ years’ experience in strategy, tactics, development, and facilitation. International management experience preferred.

Bachelor’s degree in Logistics, Supply Chain, Engineering, Computer Science, Data Analytics, Mathematics, or related field.

Computer Skills

Strong knowledge of Business Intelligence (BI) tools (Power BI, MS Fabric, etc.).

Proficiency with Windows OS, Microsoft Office Suite (Excel, Power Automate, Word, PowerPoint); emphasis on quantitative analysis, data interpretation, and instructional content development.

Language Skills

Fluent in English; additional language skills are highly beneficial.

Mathematical Skills

Good mathematical skills.

Other Skills

Entrepreneurial‑minded self‑starter in a fast‑paced, dynamic, and changing environment; can work independently and proactively.

Demonstratable end‑to‑end understanding across sales, strategy, consulting, and supply chain.

Strong communication and interpersonal skills with ability to influence, collaborate, and build partnerships; team player.

Excellent organizational skills; ability to multitask and prioritize projects.

Strategic and tactical thinking to drive cross‑functional initiatives.

Problem‑solving and quantitative skills to conduct complex analyses with limited guidance.

Leadership and interpersonal skills to develop strong working relationships at all levels and geographies; presents well at executive level.

Proven track record for meeting or exceeding goals.

Equal Employment Opportunity Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.

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