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Programme Manager, Business Intelligence (GCM)
Location: USA – VIRTUAL – US Ohio
Division: Group • Time Type: Full Time
Position Summary
The Global Business Intelligence Program Manager provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Team. Responsible for being the liaison/direct link for GCM to the wider IT and technical services organization to establish and deliver standardized global account reporting. Lead GCM and client partnership to shape strategic reporting suite for all programs to help harmonize operational standards through business insights management and analytics.
Driver/travel: Position based with DSV Campus site or virtual location as approved by management due to travel expectations.
Key Responsibilities
- Driving a ‘data first’ culture and strategic internal and external reporting scope while elevating the data approach for the Global Customer Management (GCM) Team.
- Key member of the GCM Customer Enablement Team focusing on account standardization and GCM / DSV compliance.
- Driving and facilitating the global strategic planning process (roadmap) for business intelligence and reporting, tracking and ensuring strategic initiatives are managed, delivered, and measured to meet customer goals.
- Leveraging BI tools to collect large data sets, interpret data, identify trends and patterns contributing to continuous improvement opportunities.
- Owning central data lake approach; designing reports & dashboards based on business needs and understanding operational processes.
- Collaborating with GCM CoE colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc.
- Acting as senior technical expert ensuring global standardization of reporting, ensuring all reports are online, accurate and aligned with current business requirements.
- Supporting continuous improvement and change management lifecycle; partnering with operations to identify, design and implement requested cases for continuous improvement and innovation initiatives, presenting findings and measuring impact.
- Training end users on report interaction, dashboards, etc.
- Staying current on new tech (e.g., AI) by attending industry tradeshows and exhibitions.
- Building, maintaining and managing relationships across all levels, acting as the technical interface at global level to operations and appropriate stakeholders on the customer side.
- Driving reporting connections and performance across all sites globally through continuous auditing, key metric monitoring and escalating risks/issues.
- Communicating proactively across business units and organizational layers to gain feedback, buy‑in and alignment, guiding BAs in the field to align and contribute and drive standardization, challenging assumptions and using project/program management approach to keep leaders engaged.
Education & Experience
- 7+ years of experience in strategy, tactics, development, and facilitation. International management experience preferred.
- Bachelor’s degree (preference for Logistics, Supply Chain, Engineering, Computer Science, Data Analytics, Mathematics, etc.)
Computer Skills
- Strong knowledge of Business Intelligence (BI) tools (Power BI, MS Fabric, etc.)
- Ability to operate in Windows OS/Microsoft Suite & Stack; creating smart connections between applications. Proficiency in Microsoft Office with emphasis on quantitative analysis (Excel), Power Automate, data interpretation, creating instructional content (Word) and developing presentations (PowerPoint).
Language Skills
- Fluent in English. Additional language skills are highly beneficial in a global environment.
Mathematical Skills
- Good mathematical skills.
Other Skills
- Entrepreneurial‑minded self‑starter capable of working in a fast‑paced, dynamic, changing work environment; able to work independently and pro‑active.
- Demonstratable E2E understanding across sales, strategy, consulting, and supply chain.
- Strong communication and interpersonal skills with ability to influence and collaborate effectively; team player.
- Excellent organizational skills; ability to multitask and prioritize projects on an ongoing basis.
- Ability to think strategically and tactically to drive cross‑functional initiatives.
- Demonstrated mediation, problem‑solving skills, and quantitative skills to conduct complex analyses with limited guidance.
- Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies and present well at executive level.
- Proven track record for meeting or exceeding goals.
Physical Demands
- Occasionally: Hand & Finger manipulation, Sitting, Handling product and/or packaging materials.
- Frequently: Bending.
- Constantly: Walking and Standing.
- Ability to lift/carry and push/pull 21‑50 pounds.
- Reach above shoulder, reach outward, squat, or kneel.
Work Environment
Work is performed primarily in office, vehicles, and outdoor settings, in all weather conditions, including temperature extremes, during day and night shifts. Environment can be fast‑paced and stressful. The noise level in the work environment is usually quiet in office settings and moderate in other situations.
Compensation and Benefits
Compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Benefits information is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Equal Employment Opportunity Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
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