Program Manager

Program Manager – Housing & Community Services

Locations: Philadelphia, PA and Wilmington, DE

Type: Direct Hire (Full-Time)

Schedule: Monday–Friday, 8:30 AM – 4:30 PM (onsite)

Compensation: $70,000 – $75,000 base salary (up to $80,000 for exceptional candidates)

Our client, a respected nonprofit organization serving veterans, is seeking experienced Program Managers for two key leadership opportunities—one in Philadelphia, PA and one in Wilmington, DE.

You will oversee a team of 10–12 staff members while ensuring high-quality housing and supportive services for approximately 80 participants per day.

Position Overview
As a Program Manager, you will provide strategic leadership and day-to-day operational oversight for programs supporting veterans and individuals experiencing housing instability. You will lead housing placement and retention efforts, develop individualized service plans, manage program performance, and build strong community partnerships—all while supervising and developing a multidisciplinary team.

Key Responsibilities

Provide strong leadership and operational management to ensure consistent, high-quality service delivery

Directly supervise, train, mentor, and evaluate a team of 10–12 staff (including Case Managers, Housing Coordinators, Intake Specialists, and Employment Specialists)

Oversee housing placement, retention, and supportive services using a housing-first approach

Lead the development and monitoring of Individual Service Plans with a primary focus on housing stability

Manage program budgets, track expenditures, and maintain strong fiscal accountability

Ensure compliance with all funding requirements, regulations, and internal policies

Monitor program outcomes, performance metrics, and data quality; support reporting needs

Cultivate and maintain collaborative relationships with housing providers, employers, service agencies, and community stakeholders

Represent the program in community meetings, events, and collaborative initiatives

Drive continuous improvement in policies, procedures, and service quality

Qualifications

Bachelor’s degree in Social Work, Human Services, Business, or a related field (equivalent experience strongly considered)

Minimum 5 years of progressive experience in nonprofit or community-based human services

At least 2–3 years of direct staff supervision and program management experience

Strong background in housing services, homelessness support, or veteran services preferred

Knowledge of employment/workforce development services is a plus (especially for the Wilmington role)

Excellent leadership, communication, problem-solving, and organizational skills

Proven ability to thrive in a fast-paced, high-volume environment

Valid driver’s license and willingness to travel locally

What Our Client Offers

Competitive salary with flexibility for standout candidates

Stable Monday–Friday daytime schedule

Meaningful work supporting veterans and vulnerable populations

Opportunity to make a direct impact on housing stability and client outcomes

Equal Opportunity Employer / Disabled / Protected Veterans

#J-18808-Ljbffr